Justin Dubrock
Huntsville
Summary
Dynamic Service Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership, problem-solving, and process optimization, ready to drive impactful improvements.
Overview
10
10
years of professional experience
Work History
Service Manger
Texas Boats and Outdoors
Willis, TX
03.2020 - Current
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented training programs for new staff, enhancing team efficiency.
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Streamlined service processes, reducing response times and improving operational efficiency.
- Analyzed performance metrics to drive improvements in service delivery and customer engagement.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Project Manager
Grayco
Bellaire, TX
08.2019 - 03.2020
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize workflow.
- Implemented risk management processes to identify potential issues and mitigate impacts.
- Facilitated stakeholder meetings to gather requirements and ensure alignment with project goals.
Pipe Technician
Trico
Baytown, TX
04.2018 - 07.2019
- Operated and maintained pipe inspection equipment to ensure compliance with safety standards.
- Collaborated with team members to troubleshoot pipeline issues, enhancing operational efficiency.
- Assisted in pipeline installation and repair projects, adhering to project timelines and specifications.
- Monitored pipeline systems for leaks and malfunctions, ensuring prompt corrective actions were implemented.
Retail Sales Specialist
Oreilly Auto Parts Distrbution Center
Montgomery, TX
08.2016 - 03.2018
- Delivered exceptional customer service by assisting customers with product selection and inquiries.
- Maintained organized inventory through regular stock assessments and efficient replenishment processes.
- Trained new team members on sales techniques and product knowledge to enhance overall team performance.
- Utilized point-of-sale systems to process transactions accurately and efficiently, ensuring a smooth checkout experience.
Education
High School Diploma -
Montgomery High School
Montgomery, TXSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manger
Texas Boats and Outdoors
03.2020 - Current
Project Manager
Grayco
08.2019 - 03.2020
Pipe Technician
Trico
04.2018 - 07.2019
Retail Sales Specialist
Oreilly Auto Parts Distrbution Center
08.2016 - 03.2018
High School Diploma -
Montgomery High School