Hi, I’m
Justin Estrada
Sacramento,CA
Summary
Dynamic sales professional with a proven track record at GAP, excelling in customer relationship building and personalized service. Skilled in complaint handling and up-selling, I have successfully trained teams to enhance customer engagement and improve inventory management, fostering loyalty and repeat business through exceptional service delivery.
Overview
24
years of professional experience
Work History
GAPRocklin, CA
Salesperson
11.2018 - 11.2025
Job overview
- Developed strong customer relationships through personalized service and product recommendations.
- Collaborated with team members to enhance store presentation and visual merchandising strategies.
- Trained new staff on sales techniques, product knowledge, and customer engagement best practices.
- Led team initiatives to improve inventory management processes and reduce stock discrepancies.
Pep BoysSacramento, CA
Service Advisor
10.2013 - 11.2018
Job overview
- Facilitated customer service interactions, ensuring timely resolution of inquiries and concerns.
- Coordinated vehicle repair schedules to optimize workflow and enhance customer satisfaction.
- Provided detailed product knowledge to assist customers in selecting appropriate services and parts.
- Cultivated strong relationships with clients, fostering repeat business through exceptional service delivery.
- Mentored junior advisors on best practices for customer engagement and service techniques.
- Maintained high customer satisfaction standards to meet or exceed targets.
American Comfort Heating and CoolingNorth Highlands, CA
Dispatcher
04.2002 - 09.2013
Job overview
- Coordinated daily dispatch operations for heating and cooling service requests.
- Utilized scheduling software to optimize technician routes and enhance service efficiency.
- Communicated with customers to confirm appointments and resolve inquiries promptly.
- Monitored real-time job progress, ensuring timely completion of service calls.
- Trained new dispatchers on systems, protocols, and customer service best practices.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Computer Science And Technology
09-2025
WyoTechWest Sacramento, CA
Trade School from Automotive Diagnostic
12-2012
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Sales process
- Complaint handling
- Up-selling
- Cold calling
- Closing techniques
Timeline
Salesperson
GAP
11.2018 - 11.2025
Service Advisor
Pep Boys
10.2013 - 11.2018
Dispatcher
American Comfort Heating and Cooling
04.2002 - 09.2013
University of Phoenix
Bachelor of Science from Computer Science And Technology
WyoTech
Trade School from Automotive Diagnostic