JUSTIN FELBER
CUMBERLAND
Summary
Experience with over 15 years of customer and client based communication and Interviewing skills. Over 8 years experience with hands on training of colleagues in multiple programs and Interfaces. Highly adaptable and Proficient with advanced computer programs. Autonomous attitude In completing assignments accurately and in a timely fashion. Excellent personable and courteous communication skills. Time management and multi-tasking in every aspect of employers requirements. Highly trainable and knowledgeable individual looking to work for a respected company with room for growth and recognition of quality skills.
Overview
13
13
years of professional experience
Work History
Eligibility Technician Class 2
Department of Human Services
04.2017 - 08.2025
- Determining eligibility based on Federal and State law standards for all Department of Human Services programs.
- Requires In depth Interviews with clients to ascertain correct and accurate Information to determine approval or denial of benefits.
- Training Eligibility Technician class 1's In all programs, Interview skills, case management of all Federal and State benefits.
- Assisting with cases at any given time to insure quality.
- Having complete knowledge of system programs including RI Bridges, Medicaid Management Information System, Department of Labor and Training, Office of Child Support Services, Social Security Administration, Bendex, SOLQ, Department of Corrections, SWICA and many more.
- To complete fair and accurate In person and telephone interviews with high call volume In a fast paced enviroment.
- Customer and client relationship building depending on the customer or client's needs at time of Interview.
- Having complete knowledge of standards and practices of all Federal and State programs Including, Supplemental Nutritional Assistance Program, Child Care Assistance Program, Rhode Island Works Program, State Medicaid (Including more than 12 different subsets), Medicare, Medicare Premium Payments and many more.
- Experience In writing detailed and thorough reports and spreadsheets with Excel, tracking years of fraudulent benefit activity with the Claims and Collection Recovery Unit.
- Proficiency In Microsoft word, Microsoft Excel, Teams, Outlook, building calendars and detailed emails.
- Writing clear and concise case notes for every case along with filing all personal Information correctly In accordance with HIPPA and FTI regulations.
Motor Vehicle Operator Examiner
Rhode Island Department of Motor Vehicles
04.2012 - 04.2017
- Evaluating and grading vehicle road tests for permittee driver's attempting to obtain operators license.
- Duties Included but not limited to: One on one detailed motor vehicle driving exams in a multitude of vehicles.
- Giving clear dictation and directions of what is expected during driving exams in order to perform a safe and effective test.
- Grading of driving exams based on state driving laws and regulations.
- Writing detailed reports of each exam based on the skills performed by the driver whether pass or fail.
- Performing thorough vehicle safety inspections, writing tickets for safety violations.
- Interviews with individual drivers If above 18. Interview with parents and drivers if below 18 to review test and give feedback on areas to improve for better road safety.
- Administering and grading written, oral and computer permit exams for operator permits and CDL permits.
- Working with RIMS state program to check status of registrations, insurance, license activity and more to make informed decisions if vehicle is road legal.
Education
Associate Of Arts - Communications, Radio And Television Production
New England Institute of Technology
East Greenwich, Rhode IslandSkills
- Interviewing and communication
- Problem Solving
- Computer Proficiency
- Data Analysis
- Microsoft Office
- Colleague mentoring and training
- Team building
Timeline
Eligibility Technician Class 2
Department of Human Services
04.2017 - 08.2025
Motor Vehicle Operator Examiner
Rhode Island Department of Motor Vehicles
04.2012 - 04.2017
Associate Of Arts - Communications, Radio And Television Production
New England Institute of Technology