JUSTIN FRADY
PUYALLUP NISSAN
Orting,WA
27
years of professional experience
Dynamic Parts and Service Director with proven expertise in scheduling, vehicle diagnostics, and sales support. Focused on enhancing team performance and operational efficiency to deliver exceptional customer satisfaction.
Work History
Parts and Service Director
12 Years 6 Months- Developed and implemented training programs for service staff, enhancing team performance and technical knowledge.
- Led service department operations, ensuring exceptional customer satisfaction and efficient workflow management.
- Streamlined service processes, reducing turnaround times and improving overall efficiency in vehicle repairs.
- Managed customer interactions, addressing concerns promptly to foster positive relationships and increase retention rates.
- Analyzed service metrics to identify trends, driving strategic improvements in service delivery and quality assurance.
- Collaborated with sales teams to align service offerings with customer needs, enhancing cross-functional communication and support.
- Mentored junior technicians, promoting skill development through hands-on training and guidance on best practices.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Oversaw daily operations of parts and service departments, ensuring efficient workflow and quality customer service.
Service Manager
9 Years 10 Months- Oversaw inventory management, ensuring timely availability of parts while minimizing excess stock costs.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Manager
4 Years 7 Months- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Education
No Degree - Engineering
Skills
Scheduling and planning
Vehicle diagnostics
Sales support
Warranty administration
Timeline
Parts and Service Director
PUYALLUP NISSAN
03.2014 - CurrentRead More
Service Manager
YOUNKER NISSAN
05.2004 - 03.2014Read More
Service Manager
BURIEN NISSAN
09.1999 - 04.2004Read More
UMPQUA COMMUNITY COLLEGE
No Degree from Engineering
Read More