Justin Franks
Sherwood,AR
Summary
Dedicated professional offering several years of experience in supervision, operations management, administration and cross-functional communication. Focused team player with expertise in reporting and following through to achieve project goals. Detail-oriented and strategic sales professional, leveraging advanced industry knowledge the field.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
Work History
Sales Professional
Camping world forest river
Sherwood, AR
07.2025 - Current
- Assisted customers in selecting recreational vehicles and camping gear.
- Built strong relationships with clients through effective communication and support.
- Conducted product demonstrations to showcase features and benefits of RVs.
- Maintained product knowledge to address customer inquiries confidently.
- Generated new business by developing marketing initiatives, performing prospect calls, and networking referrals.
- Generated leads per month and worked to convert customers with success rate.
- Attended trade shows, conferences, and other industry events to promote the company's products and services.
Franks mobile rv repair
Self employed
Sherwood, AR
03.2024 - 06.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Service manager
Kiko's kountry rv
Mayflower, AR
03.2022 - 02.2024
- Supervised daily operations of service department at Kiko's Kountry RV.
- Coordinated service appointments and managed customer communications effectively.
- Trained and mentored staff on service procedures and customer interactions.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Collaborated with technicians to streamline repair workflows and enhance efficiency.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
RV Service Technician
Rv city
Benton, AR
11.2017 - 02.2022
- Diagnosed and repaired RV electrical systems for optimal performance.
- Performed routine maintenance on multiple RV models to ensure reliability.
- Installed and tested various RV appliances and accessories according to specifications.
- Provided exceptional customer service by addressing client concerns promptly.
- Assisted in training new technicians on best practices and repair techniques.
- Utilized diagnostic tools to troubleshoot mechanical issues effectively.
- Provided technical advice to customers about operating their recreational vehicle safely.
- Tested all components of the RV systems including brakes, lights, generators and other electrical systems.
- Conducted regular inspections of all tools used during service jobs for accuracy and precision.
- Performed maintenance and repairs on RV appliances such as water heaters, air conditioners, refrigerators, microwaves and furnaces.
- Installed additional accessories such as awnings, satellite dishes, antennas in recreational vehicles according to customer specifications.
- Replaced faulty parts with new ones as needed to ensure proper functioning of the vehicle.
- Repaired interior components like floors, walls and ceilings of RVs using carpentry tools.
- Attended training sessions to stay updated on new technologies used in recreational vehicles.
- Utilized diagnostic software programs to troubleshoot issues in various RV systems.
RV Service Technician
Crain Rv
Littlerock, AZ
10.2009 - 08.2017
- Diagnosed and repaired RV electrical systems for optimal performance.
- Performed routine maintenance on multiple RV models to ensure reliability.
- Installed and tested various RV appliances and accessories according to specifications.
- Collaborated with team members to improve service workflows and efficiency.
- Provided exceptional customer service by addressing client concerns promptly.
- Assisted in training new technicians on best practices and repair techniques.
- Utilized diagnostic tools to troubleshoot mechanical issues effectively.
- Tested all components of the RV systems including brakes, lights, generators and other electrical systems.
- Conducted regular inspections of all tools used during service jobs for accuracy and precision.
- Reviewed manufacturer's manuals and diagrams before attempting any repair work on an RV.
- Performed maintenance and repairs on RV appliances such as water heaters, air conditioners, refrigerators, microwaves and furnaces.
- Worked closely with colleagues from other departments to provide a comprehensive service experience for customers.
- Installed additional accessories such as awnings, satellite dishes, antennas in recreational vehicles according to customer specifications.
- Replaced faulty parts with new ones as needed to ensure proper functioning of the vehicle.
- Repaired interior components like floors, walls and ceilings of RVs using carpentry tools.
- Attended training sessions to stay updated on new technologies used in recreational vehicles.
- Utilized diagnostic software programs to troubleshoot issues in various RV systems.
- Performed electrical, plumbing, carpentry, and appliance maintenance.
- Conducted troubleshooting tasks to diagnose issues and determine appropriate fixes.
- Reconstructed floors, walls and roofs to repair damage such as flooding.
- Read work orders to understand and plan for specific service needs of different customers and RVs.
Education
Irv Certified - Rv Technician
Rv Certificates Jayco,newmar,tiffen,airstream
10.2009 - 02.2022
Some College (No Degree) - Diesel Technician
Pulaski Technical College
North Little Rock, ARSkills
- Customer relationship management
- Product demonstration
- Technical troubleshooting
- RV maintenance
Timeline
Sales Professional
Camping world forest river
07.2025 - Current
Franks mobile rv repair
Self employed
03.2024 - 06.2025
Service manager
Kiko's kountry rv
03.2022 - 02.2024
RV Service Technician
Rv city
11.2017 - 02.2022
RV Service Technician
Crain Rv
10.2009 - 08.2017
Irv Certified - Rv Technician
Rv Certificates Jayco,newmar,tiffen,airstream
10.2009 - 02.2022
Some College (No Degree) - Diesel Technician
Pulaski Technical College