Justin Garbiso
Summary
Enthusiastic and ambitious customer service with wide-spread transferable skills in management, sales, operations, welding and some computer skills.
Overview
8
8
years of professional experience
Work History
Supervisor/Premier Service Agent
AT&T
08.2019 - Current
- Provide assistance for customers with special billing requests
- Take customer escalation calls
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Check to ensure that appropriate changes were made to resolve customer's problems
- Explain products or services and prices and demonstrate use of products
- Answer questions about product features and benefits
- Maintain compliance with company policies, objectives, and communication goals.
- Help with new hire onboarding and training
Cashier/Customer service
SOCO Board Shop
04.2019 - 08.2019
- Helped customers with certain features on a skateboard to ensure they are getting what they needed
- Set up brand new skateboards with custom set ups
- Showed customers new product and merchandise
- Operated cash register for cash, check, and credit card transactions.
Supervisor/welder/carman
Liberty Railway Services
08.2015 - 08.2019
- Weld components in flat, vertical, or overhead positions
- Study job specifications to determine appropriate construction methods
- Investigate damage, accidents, or delays on railcars, to ensure that proper procedures are being carried out
- Using multiple welding procedures to get the job done
- Lay out, position, align, and secure parts and assemblies prior to assembly, using straightedges, combination squares, calipers, and rulers
- Mentored newly hired employees on operating equipment and safety.
- Monitored workflow to improve employee time management and increase productivity.
Education
Welding certificates - Welding Technology
Pueblo Community College
Pueblo, CO05.2015
High School Diploma -
South High School
Pueblo, CO05.2015
Skills
- Team Lead Experience
- Sales
- Customer Service
- Team Player
- Experienced multi-tasker
- Welding
- Some computer knowledge
- Process Improvement
Timeline
Supervisor/Premier Service Agent
AT&T
08.2019 - Current
Cashier/Customer service
SOCO Board Shop
04.2019 - 08.2019
Supervisor/welder/carman
Liberty Railway Services
08.2015 - 08.2019
Welding certificates - Welding Technology
Pueblo Community College
High School Diploma -
South High School