JUSTIN HENDERER
San Francisco,CA
Summary
Highly skilled in overseeing client relations, and improving customer satisfaction and sales. Experience includes directing strategies for client acquisition, retention, and expansion while also streamlining processes for increased efficiency. Strengths lie in communication, negotiation, and problem-solving skills combined with ability to understand client needs to deliver solutions that drive loyalty and growth. Previous work led to enhanced business-client relationships, improved operational efficiency, and boosted customer satisfaction rates.
Overview
9
9
years of professional experience
Work History
Director of Client Relations
Levitate Media
San Francisco, CA
05.2020 - 11.2023
- 100% increase in individual sales revenue year over year.
- Cultivated relationships with key decision-makers through regular client visits and follow-up calls.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Maintained accurate records of customer interactions and transactions for future reference purposes.
- Drove customer escalations to resolution by engaging directly with clients.
Global Resource Manager
Avanti Global Resources
Spring Park, MN
05.2017 - 03.2020
- Provide new and legacy IT hardware solutions for customers.
- Manage all ITAD purchasing.
Recruiter
Core Income Advisors
St. Louis Park, MN
09.2016 - 03.2017
- Make an average of 150 outbound cold calls daily.
- Schedule one-on-one value-add meetings between financial advisors and the sales team.
- Maintained up-to-date records of customer interactions and communications.
Customer Service Representative
Motion Industries
St. Paul, MN
02.2015 - 09.2016
- Respond to client inquiries, provide quotes, and take orders.
- Understand the customer's needs to advise the best product for their application.
- Negotiate sale and purchase prices to increase revenue and maximize GP margin.
- Analyze customer purchasing and distinguish trends to optimize inventory turns.
Education
Skills
- Account/Relationship management
- Customer Satisfaction
- Business Development
- Sales process
- Prospecting
- Presenting / Discovery calls
- Purchasing
- Cold calling
- Scheduling meetings
- Quoting
- Product advising
- Contract negotiation
- Revenue maximization
- GP margin optimization
References
- Tim Foley, Core Income Advisors, Founder, 612.840.6998
- Nate Geyen, Avanti Global Resources, Founder, 952.657.7225
- Jay Meier, Motion Industries, Branch Manager, 507.829.9175
- Dann Ades, Cold Star Ice, Owner, 909.628.2105
Timeline
Director of Client Relations
Levitate Media
05.2020 - 11.2023
Global Resource Manager
Avanti Global Resources
05.2017 - 03.2020
Recruiter
Core Income Advisors
09.2016 - 03.2017
Customer Service Representative
Motion Industries
02.2015 - 09.2016
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