Justin Hernandez
Miami
Summary
Dedicated cashier with a strong focus on customer service, conflict resolution, and attention to detail. Proven ability to enhance customer experiences and support team collaboration.
Overview
1
1
year of professional experience
Work History
Cashier
Cheese Burger Baby
Miami, FL
08.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Adapted quickly to changing priorities and increased customer demands during busy periods.
- Handled cash and card payments, ensuring accuracy in daily cash register reconciliation.
- Supported promotional activities by informing customers about new menu items and specials.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Worked with floor team and managers to meet wide range of customer needs.
Logistics Intern
Nighthawk Enterprise
Medley, FL
01.2025 - 08.2025
- Coordinated shipment schedules to optimize delivery timelines and enhance operational efficiency.
- Collaborated with cross-functional teams to streamline processes and improve service quality.
- Developed reports on shipping performance metrics, contributing to data-driven decision-making.
- Scheduled deliveries and shipments, and provided real-time updates to all parties.
- Responded to customer requests for information and resolved billing issues.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Built and established relationships with staff and vendors.
Education
High School Diploma -
Mater Lakes Academy
Hialeah, FL05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Issue resolution
- Merchandise restocking
- Payment collection
- Staff training
- Guest inquiries
- ID verification
- Attention to detail
- Inventory control
- Order packaging
- Decision making aptitude
- Sales expertise
- Retail merchandising
- Product recommendations
- Purchase assistance
- Point of sale proficiency
- Loss prevention
- Fraud prevention awareness
- Identification checks
- Staff mentoring
- Multitasking and organization
- Organizational growth
- Clear communication
- Data entry
- Training and onboarding
- Credit card processing
- Basic math
- Visual merchandising
- Sales transactions
- Promotions and discounts
- Gift card handling
- Hospitality and accommodation
- Transaction handling
- Ordering and stocking
- Problem-solving
- Honest and dependable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Cheese Burger Baby
08.2025 - Current
Logistics Intern
Nighthawk Enterprise
01.2025 - 08.2025
High School Diploma -
Mater Lakes Academy