Justin Herring

Salary $67,253.00

Pay Scale/Grade: SV F 02

Work 40 hrs per week

• Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage
• Interacted with public to give directions, explain rules and regulations and respond to inquiries
• Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions
• Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
• Authenticated boarding passes, identification and passports to prevent fraudulent travel.

Worked 16 hours per week

• Monitored dispatch board and adjusted call priorities regularly based on caller needs
• Answered customer requests with information about product availability, shipping information and status updates
• Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.

Worked 40hrs per week

• Verified claim data correctness in preparation for processing
• Reviewed history records to determine benefit eligibility for services
• Processed claims according to established quality and production standards and made corrections and adjustments to solve problems
• Processed claims for payment or forwarded to appropriate personnel for further investigation
• Verified policy holder data, including age, contact number and physical address.

Worked 40hrs per week

• Created positive guest experience by listening to guest needs and recommending options to meet requests
• Trained and acclimated new servers to restaurant's culture and operations
• Managed tables throughout dining room to execute service at highest level
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
• Calculated charges, issued table checks and collected payments from customers
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.