Justin Howe
Catonsville,MD
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Evans Delivery Inc.
Halethorpe, MD
06.2019 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws and DOT regulations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Directed recruitment, hiring, and training of new staff members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Operations Manager
Fedex Ground
Halethorpe, MD
11.2013 - 06.2019
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Created detailed reports on the performance of individual departments within operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed inventory control and staff.
Education
High School Diploma -
Lansdowne High School & Academy Of Finance
Baltimore, MD06-2007
Skills
- Operations Management
- Team Leadership
- Complex Problem-Solving
- Performance Evaluations
- Staff Training and Development
- Time Management
- Key Performance Indicators
Certification
- Ground Cloud- Certified Trainer Certificate Of Completion 3/27/2024
Timeline
Manager
Evans Delivery Inc.
06.2019 - Current
Operations Manager
Fedex Ground
11.2013 - 06.2019
High School Diploma -
Lansdowne High School & Academy Of Finance
- Ground Cloud- Certified Trainer Certificate Of Completion 3/27/2024
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