Justin Hubbard
Reno
Summary
Proactive professional experienced in coordinating patient intake processes and delivering exceptional customer service. Known for strong organizational skills and attention to detail, ready to contribute to improved patient satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
New Patient Coordinator
Sierra Nevada Specialty Care
Reno, NV
03.2025 - Current
- Coordinated new patient intake processes, ensuring seamless scheduling and data entry.
- Developed patient communication strategies, enhancing engagement and satisfaction levels.
- Managed electronic health records system, maintaining accuracy and compliance with regulatory standards.
- Facilitated insurance verification processes, streamlining approvals for timely patient care.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
Front Desk Receptionist
Sierra Nevada Specialty Care
Reno, NV
12.2023 - 03.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records and documentation using electronic health record systems.
- Coordinated communication between patients and healthcare providers for seamless service delivery.
- Trained new staff on front desk protocols, enhancing overall team performance and service quality.
- Monitored inventory of office supplies, placing orders to ensure uninterrupted operations.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Caregiver
Private Care
Dayton, NV
09.2023 - 12.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided emotional support, fostering positive relationships with clients and families.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Drug Screening Scheduling Specialist
Private Eyes Screening Group
Reno, NV
04.2022 - 09.2023
- Coordinated scheduling for multiple clients, ensuring timely completion of background checks.
- Managed calendar systems to optimize resource allocation and appointment settings.
- Developed and maintained tracking systems for screening processes, enhancing workflow efficiency.
- Communicated effectively with clients to clarify requirements and resolve scheduling conflicts.
- Trained new staff on scheduling protocols and software tools for improved team performance.
- Called customers to coordinate schedules and set appointments.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Security Officer
Hyatt
Nashville, TN And Incline Village NV
03.2018 - 03.2020
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols, identifying and addressing potential security risks.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Trained new security personnel on protocols and emergency response procedures.
- Collaborated with hotel management to enhance guest safety initiatives and training programs.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Education
High School Diploma -
Douglas High School
Minden, NV05-2016
Skills
- HIPAA compliance
- Strong organization
- Office administration
- Patient scheduling
- Insurance verification
- Follow-up skills
- Appointment setting
- Healthcare
- Customer service
- Attention to detail
- Multitasking
- Organizational skills
- Verbal and written communication
- Patient confidentiality
- Medical terminology
Timeline
New Patient Coordinator
Sierra Nevada Specialty Care
03.2025 - Current
Front Desk Receptionist
Sierra Nevada Specialty Care
12.2023 - 03.2025
Caregiver
Private Care
09.2023 - 12.2023
Drug Screening Scheduling Specialist
Private Eyes Screening Group
04.2022 - 09.2023
Security Officer
Hyatt
03.2018 - 03.2020
High School Diploma -
Douglas High School