Justin James
Gainesville,GA
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Kohl's
Gainesville, GA
02.2023 - Current
- Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
- Supervised team of five retail associates, ensuring high-quality customer service and operational efficiency.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Ensured compliance with all safety regulations, policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed credit card payments and counted back change and currency with accuracy rate.
Retail Supervisor/Key Holder Supervisor
Best Buy
Gainesville, Georgia
04.2021 - 08.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Research Analyst
Lowers Risk Group
Flowery Branch, GA
08.2019 - 04.2020
- Analyzed complex datasets utilizing advanced analytics techniques.
- Summarized raw data and analyses and made recommendations based on findings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
South Cobb High School
Austell06-2010
Skills
- Cash handling oversight
- Drawer preparation
- Replenishment coordination
- Customer service management
- Technology proficiency
- Merchandise inspection
- Promotions and marketing
- Inventory control
Timeline
Retail Supervisor
Kohl's
02.2023 - Current
Retail Supervisor/Key Holder Supervisor
Best Buy
04.2021 - 08.2022
Research Analyst
Lowers Risk Group
08.2019 - 04.2020
High School Diploma -
South Cobb High School
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