Summary
Overview
Work History
Education
Skills
Timeline
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Justin Jenkins

Huntsville,AL

Summary

Dynamic and results-driven professional with a proven track record at Mazzaras Vinoteca, excelling in guest relations and sales expertise. Recognized for consistently exceeding tip percentage goals and fostering customer loyalty. Adept at building rapport and delivering exceptional service, while leveraging strong communication skills and product knowledge to enhance customer experiences.

Overview

4
4
years of professional experience

Work History

Server

Mazzaras Vinoteca
02.2023 - Current
  • .Consistently exceeded server tip percentage goals by delivering exceptional customer service to approximately 20-30 customers per shift while fostering a positive dining experience.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Key Holder

Mountain High Outfitters
02.2022 - 01.2023
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Opened and closed store 4 days per week by counting register, making deposits, storing and filling all daily paperwork.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.


Service Technician/Sales Associate

Bicycle Cove
03.2021 - 02.2022
  • Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
  • Collaborated with customers and asked questions to assess needs and budgets.
  • Studied bikes to know what is wrong with them when customers bring them in and apply concurrent knowledge to fix them.
  • Recommended and explained features and costs to help customers make educated buying decisions.
  • Serviced, maintained and repaired around 5 bicycles per shift with focus on efficiency, quality and safety.

Education

High School Diploma -

James Clemens Highschool
Huntsville, AL
05.2022

Skills

  • Client relationship management
  • Hospitality service expertise
  • Independent achiever
  • Process improvement and troubleshooting
  • Organization and planning
  • Proficient in hand tool operation
  • Safety regulation adherence
  • Workplace safety guidelines
  • Computer Skills

Timeline

Server

Mazzaras Vinoteca
02.2023 - Current

Key Holder

Mountain High Outfitters
02.2022 - 01.2023

Service Technician/Sales Associate

Bicycle Cove
03.2021 - 02.2022

High School Diploma -

James Clemens Highschool

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Justin Jenkins