Justin Jolley
Summary
Dedicated attractions attendant skilled in ride operations, safety compliance, and guest enhancement. Proven ability to create welcoming environments and manage guest interactions to drive satisfaction.
Overview
4
4
years of professional experience
Work History
Attractions Attendant
Universal Orlando Resort
Orlando, FL
03.2023 - Current
- Safely operate the attraction by assisting guests from loading onto ride vehicles and managing a control booth.
- Informed guests about attraction details and resolved complaints to enhance visitor satisfaction.
- Inspect express tickets for accuracy and validity before admission into express lines.
- Built relationships with team members and guests to create a welcoming environment that encouraged repeat visits.
- Informing Management or Team Captains about any Safety or Guest Experience suggestions to help keep our Venue Safe and an amazing experience for all to visit.
- Attended scheduled training sessions to remain informed about current policies and procedures.
Guest Relations Host
Walt Disney World Resort
Kissimmee, Florida
03.2023 - 01.2026
- Welcomed guests enthusiastically to the Park, creating a positive first impression.
- Guided guests in navigating park and locating attractions, enhancing their overall experience.
- Delivered comprehensive information on events, dining options, and entertainment schedules, ensuring guests maximized their visit using the My Disney Experience App.
- Resolved guest inquiries and concerns promptly and courteously.
- Analyzed guest feedback to pinpoint improvement opportunities, contributing to enhanced guest satisfaction across the park.
- Processed cash transactions accurately for tickets, annual passes, and various resort services.
Front Desk Agent
Hard Rock Hotel At Universal
Orlando, Florida
03.2022 - 03.2023
- Greeted guests warmly upon arrival and check-in, enhancing first impressions.
- Managed room reservations using hotel management software, streamlining check-in process.
- Resolved guest complaints promptly to maintain high satisfaction levels during stays.
- Assisted guests with inquiries about hotel amenities, providing relevant information.
- Maintained an organized front desk area to promote a welcoming atmosphere.
- Answered phone calls, responded to inquiries, and took messages to support guest communication.
- Inputted guest information accurately into the computer system, ensuring security.
- Collaborated with colleagues to enhance front desk operations and improve service quality.
Education
High School Diploma -
Little Red School House Inc
Zellwood, FL05-2012
Team Member of The Month At Hollywood Rip Ride Rockit -
Universal Orlando Resort
Orlando, FL10-2015
AO Safety Award -
Universal Orlando Resort
Orlando, FL12-2015
Skills
- Ride operations
- Queue management
- Safety compliance
- Risk assessment
- Operational efficiency
- Customer relationship management
- Guest enhancement
Timeline
Attractions Attendant
Universal Orlando Resort
03.2023 - Current
Guest Relations Host
Walt Disney World Resort
03.2023 - 01.2026
Front Desk Agent
Hard Rock Hotel At Universal
03.2022 - 03.2023
High School Diploma -
Little Red School House Inc
Team Member of The Month At Hollywood Rip Ride Rockit -
Universal Orlando Resort
AO Safety Award -
Universal Orlando Resort