Justin Jones
Wichita Falls,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Blue Cross And Blue Shield
Wichita Falls, TX
06.2011 - 11.2019
- Ensured around 20 to 30 clients a day that their insurance coverage was active.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adjusted around 5 to 10 insurance claims daily.
- Talked with all the clients providers and specialists, to make sure they had coverage.
- Worked Accel, Word, and Powerpoint.
- Aided in explaining the ins and outs of the insurance plan.
- Worked in both medical and dental insurance.
- Made calls out to customers who injuries have taken days, to help resolve the issue.
Shipping and Receiving Clerk
Wichita Pipe And Supply
Wichita Falls, TX
04.2013 - 06.2017
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Organized storage areas to optimize materials movements and minimize labor hours.
Apprentice Plumber
Gene James Air Conditioning And Heat
Iowa Park, TX
07.2013 - 04.2015
- Installed valves, hangers, supports and flanges inside piping systems.
- Selected type and size of piping required for each project.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Offered guidance and training to junior team members.
- Inspected structures to avoid any obstruction and delays throughout project.
Sales Associate
Lowes Home Improvment
Wichita Falls, TX
08.2010 - 07.2013
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
A high school diploma -
02/022 to 10/ - Health Information
Vernon College
Wichita Falls, TX12.2022
associate, bachelor - undefined
higher education, Vernon College
07.2008
GED - undefined
2008
diploma - undefined
Iowa Park High School
2004
Skills
- Order Fulfillment
- Staff Training
- Credit Card Payment Processing
- Microsoft PowerPoint
- Report Transcription
- Report Creation
- Customer Relations
- Microsoft Word
- Lotus Notes
- Retail Sales Customer Service
- Sales Expertise
- Report Preparation
- Active Listening
- Account Management
- Microsoft Excel
- Freight Operations
- Fleet Dispatching
- Multi-Line Telephone Operation
- Sales and Upselling
- Customer Service
- Order Processing
- Office Equipment Proficiency
- Shipping Procedures Understanding
- Refund Processing
- Closing Sales
Accomplishments
- Employment references are individuals that serve as the point of contact for employers to verify or ask questions about a potential your background, work experience, or work ethic
- Name: Kevin Boring
- How long have you known the reference
- 6 years
- Reference’s job title: Home Owner
- Relationship to reference: friend
- Company name, when applicable: N/A
- Phone: 9407822771, Training history information is a record of courses or programs you have completed to gain skills necessary to enter or advance in your employment
- No training history to report
- Institution name: Blue Cross Blue Shield
- Course title: health insurance and claims
- Total hours: 24
- Course status: Completed Enrolled Incomplete
- Course description: Completed learning hown to handle clients claims and how to correct them
- Institution name: Blue Cross blue Shield
- Course title: HIPAA
- Total hours: 48
- Course status: Completed Enrolled Incomplete
- Course description:
- The course taught the new employees on patients personal information and the importance of the clients privacy
- Institution name: Wichita Pipe and Supply
- Course title: Forklift operation
- Total hours: 3
- Course status: Completed Enrolled Incomplete
- Course description: It taught the essentials on driving and operating a forlift
- Occupational License or Certification Information
- Occupational licensure is a form of government regulation requiring a license to pursue a particular profession or vocation. Certification is a third-party verification of an individual's level of knowledge or proficiency in a certain industry or profession. Registration is defined as the recognition of successful completion of mandated requirements for the practice of a particular profession. No occupational license or certification information to report
- Type: Certification License Registration Other (specify):
- Issuer: Vernon College
- Title: Health Information level 1
- Number issued: 1
- County: Wichita, Dates attended:
- Program completed
- Yes No
- Major and minor areas of study:
- Name of school:
- City:
- State:
- Dates attended:
- Program completed
- Yes No
- Major and minor areas of study:
- Name of school:
- City:
- State:
- Dates attended:
- Program completed
- Yes No
- Major and minor areas of study:
- Comments, if any:
- VR1850 (05/21) Employment Data Sheet Page 1 of 3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Apprentice Plumber
Gene James Air Conditioning And Heat
07.2013 - 04.2015
Shipping and Receiving Clerk
Wichita Pipe And Supply
04.2013 - 06.2017
Customer Service Representative
Blue Cross And Blue Shield
06.2011 - 11.2019
Sales Associate
Lowes Home Improvment
08.2010 - 07.2013
A high school diploma -
02/022 to 10/ - Health Information
Vernon College
associate, bachelor - undefined
higher education, Vernon College
GED - undefined
diploma - undefined
Iowa Park High School