Justin Jones
Memphis,TN
Summary
Operational management professional with a strong focus on optimizing workflows and enhancing productivity. Skilled in team leadership and customer relationship management, fostering long-lasting client connections. Committed to maintaining safety standards while driving operational excellence and contributing to team success.
Overview
14
14
years of professional experience
Work History
Operations Manager
LAZ Parking
Memphis, Tn
11.2025 - Current
- Supervised staff, ensuring adherence to company policies and procedures.
- Coordinated scheduling and training for new employees in parking operations.
- Implemented process improvements to enhance operational efficiency and service quality.
- Conducted regular inspections to maintain facility standards and safety compliance.
- Developed relationships with clients to address concerns and improve satisfaction levels.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Account Manager
Allied Universal
Memphis, TN
06.2023 - 11.2025
- Supervise a team of 75 people, overseeing hiring, firing, training, evaluations, and payroll.
- Lead and mentor housekeeping staff to meet or exceed cleanliness standards, resulting in improved guest satisfaction.
- Manage the work order process to streamline operations, reducing response times and increasing efficiency.
- Analyze and review NPS scores and guest comments, implementing action plans to enhance the guest experience.
- Develop and manage budgets, labor forecasts, and operating expense projections to ensure financial targets are met.
- Train and develop staff, ensuring compliance with company policies and completion of performance appraisals.
- Ensure safety and compliance standards are upheld, conducting regular audits and inspections.
- Communicate effectively with senior management to provide updates on operational performance and areas for improvement.
- Implement and optimize inventory processes, ensuring efficient stock management and availability.
Operations Manager
Office Depot
06.2020 - 06.2023
- Managed all store operations, delegating responsibilities to ensure smooth and efficient workflow.
- Supervised employees, providing coaching and mentorship to optimize productivity and increase sales.
- Opened and closed the store, ensuring all procedures were followed and security measures were in place.
- Addressed customer complaints and feedback professionally, resolving issues promptly and effectively.
- Ensured compliance with all legal, health, and safety guidelines, conducting regular audits and training sessions.
- Ordered supplies and managed inventory levels to meet customer demand and prevent stock outs.
- Monitored security measures, including maintaining security cameras and training staff on loss prevention.
- Filed store reports and maintained accurate records of store operations and incidents.
- Developed and implemented strategies to improve store performance and customer satisfaction.
- Coordinated with other departments to ensure seamless operations and customer service.
Account Manager
Grace Healthcare of Cordova
07.2017 - 06.2020
- Operated as the lead point of contact for all matters specific to assigned accounts, ensuring client satisfaction.
- Built and maintained strong, long-lasting customer relationships through regular communication and support.
- Oversaw customer account management, including negotiating contracts and agreements to maximize profit.
- Collaborated with internal teams to ensure timely delivery of solutions according to customer needs.
- Monitored account performance and provided regular updates to senior management.
- Resolved customer issues and complaints promptly, ensuring a high level of client satisfaction.
- Identified opportunities for account growth and pursued new business opportunities.
- Developed and implemented strategies to improve account performance and customer retention.
- Prepared and delivered presentations to clients, showcasing company products and services.
- Ensured compliance with company policies and industry regulations.
Security Guard
Weiser Security Services
11.2014 - 07.2017
- Removed trespassers or unwanted individuals from the property, ensuring a safe environment for all.
- Contacted relevant authorities in case of a crime or accident, providing detailed reports and support.
- Recorded any suspicious activities and reported them to the supervisor for further action.
- Conducted regular patrols of the property to ensure security and identify potential issues.
- Monitored security cameras and alarm systems, responding to alerts promptly.
- Assisted in developing and implementing security protocols and procedures to enhance site safety.
- Provided excellent customer service to guests and staff, addressing any concerns or questions professionally.
- Maintained detailed logs of daily activities and incidents, ensuring accurate and comprehensive record-keeping.
- Participated in regular training sessions to stay updated on best practices and new security measures.
- Collaborated with team members and supervisors to ensure effective communication and coordination of security efforts.
Stock Clerk/Customer Service
Sam's Club
12.2012 - 11.2014
- Maintained a clean, neat, and member-ready area to enhance the shopping experience.
- Sorted and stocked products on shelves and in the backroom, ensuring product availability.
- Kept an accurate log sheet of daily moves, scanned inventory, and counted items accurately.
- Assisted customers with locating products and provided product information, enhancing customer satisfaction.
- Processed incoming shipments, verified accuracy, and organized stock efficiently.
- Conducted regular inventory checks and reported discrepancies to management.
- Ensured pricing labels were accurate and up-to-date, minimizing pricing errors.
- Collaborated with team members to complete stocking tasks and meet store goals.
- Assisted in setting up displays and promotional items to attract customer attention.
- Adhered to safety guidelines and protocols to maintain a safe work environment.
Education
High School Diploma -
East Vocational High School
Memphis, TNBusiness Management -
Southwest Tennessee Community Collage
Memphis, TNSkills
- Operational Management
- Team Leadership
- Customer Relationship Management
- Inventory Control
- Financial Management
- Safety and Compliance
- Problem-Solving
- Decision-Making
- Process Improvement
- Staff Training and Development
- Budgeting and Forecasting
- Supply Chain Management
- Customer Service Excellence
- Conflict Resolution
- Strategic Planning
- Project Management
- Performance Evaluation
- Inventory Optimization
- Security Protocols
- Quality Assurance
- Communication Skills
- Team Collaboration
- Time Management
Timeline
Operations Manager
LAZ Parking
11.2025 - Current
Account Manager
Allied Universal
06.2023 - 11.2025
Operations Manager
Office Depot
06.2020 - 06.2023
Account Manager
Grace Healthcare of Cordova
07.2017 - 06.2020
Security Guard
Weiser Security Services
11.2014 - 07.2017
Stock Clerk/Customer Service
Sam's Club
12.2012 - 11.2014
High School Diploma -
East Vocational High School
Business Management -
Southwest Tennessee Community Collage