Justin Kaplan
powder springs,GEORGIA
Summary
Proven multi-tasker and problem-solver, I excelled at Randell T Westbrook who is my grandpa who I do online sales for right now by fostering customer loyalty and managing financial transactions with precision. My blend of excellent people skills and cash handling expertise contributed to a significant improvement in customer satisfaction and operational efficiency.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Randell T Westbrook
06.2024 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Theatre Usher
NCG Cinemas
06.2022 - 12.2022
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
- Assisted in maintaining an organized venue by regularly clearing aisles of debris and lost items during performances.
- Sold admission, processed payments, and issued tickets.
- Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
- Streamlined communication among staff members by utilizing walkie-talkies for real-time updates on show progress and patron needs.
- Provided information about current and future events at facility.
- Developed a strong knowledge of theatre layout and seating arrangements, enabling prompt assistance to patrons seeking directions or seat locations.
- Participated in emergency planning, familiarizing oneself with evacuation routes, safety protocols, and first aid procedures.
- Increased patron satisfaction through timely resolution of seating disputes or ticketing errors that arose during events.
Cashier
McDonald's
06.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Hillgrove High School
4165 Luther Ward Rd, Powder Springs, GA 3012705-2025
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Theatre etiquette
- Cleaning and sanitizing
- Ticket scanning
- Customer service excellence
Timeline
Sales Associate
Randell T Westbrook
06.2024 - Current
Theatre Usher
NCG Cinemas
06.2022 - 12.2022
Cashier
McDonald's
06.2021 - 07.2021
High School Diploma -
Hillgrove High School
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