Summary
Overview
Work History
Education
Skills
Timeline
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JUSTIN KOWALSKI

Bloomington,IL

Summary

Hardworking Client Support Specialist adept at fostering trust among clients and building relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience

Work History

Regional Associate

Honor Care
11.2023 - Current
  • Developed and maintained over 30 client relationships through timely and thorough follow-up on inquiries and concerns.
  • Increased customer satisfaction over 80% by resolving complex issues and providing exceptional service at all times while maintaining strict confidentiality of personal client details.
  • Led 2 cross-functional teams in the development of innovative solutions for pressing business challenges.

Client Support / Content Creator

Wealthrun
01.2015 - 08.2023
  • Responded to several client inquiries per week, maintaining a 98% satisfaction rating through prompt and effective communication.
  • Collaborated with cross-functional teams to produce engaging multimedia content for both online and offline channels.
  • Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.

Set Watch

Warner Bros. Studios
06.2014 - 11.2014
  • Implemented protective practices to ensure the stability and security of hot sets for over 10 active television and film productions.
  • Maintained professionalism and confidentiality when working with high-level talent, studio executives, and the general public attending live shows and events.
  • Managed conflicts and sometimes heightened situations by enacting de-escalating practices.

Assistant Resident Director

Colorado Christian University
08.2009 - 05.2013
  • Supervised and trained a team of 5 resident assistants, resulting in a 20% increase in student satisfaction scores.
  • Managed incoming phone calls and emails, responding to 50+ inquiries daily with a 90% satisfaction rate.

Education

Master of Arts -

Wheaton College
Wheaton, IL
05.2022

Skills

  • Microsoft Office
  • G Suite
  • Flexible and Adaptable
  • Creative Problem Solving
  • Strong Communication
  • Analytical and Critical Thinking
  • Cultural Awareness

Timeline

Regional Associate

Honor Care
11.2023 - Current

Client Support / Content Creator

Wealthrun
01.2015 - 08.2023

Set Watch

Warner Bros. Studios
06.2014 - 11.2014

Assistant Resident Director

Colorado Christian University
08.2009 - 05.2013

Master of Arts -

Wheaton College

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JUSTIN KOWALSKI