Justin Luke
Brookfield
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
33
33
years of professional experience
2004
2004
years of post-secondary education
Work History
Manager/Sales
BEKINS MOVING AND STORAGE
Milwaukee
01.2005 - Current
- Established new accounts and service existing accounts maintaining professional relationships.
- Conduct regular meetings with staff members to review goals and objectives for the quarter and year.
- Resolving any customer complaints or issues
- Maintained trucks and equipment DOT compliance.
- Manage up to 35 employees and dispatching local crews.
- Led sales team to achieve company targets in moving and storage industry.
- Developed training programs for new sales staff to enhance performance.
- Coordinated logistics for client moving services to ensure timely delivery.
- Built relationships with clients to foster loyalty and repeat business.
- Led team to implement process improvements in operational workflows.
- Payroll and collecting payments
- Managed recruitment processes to attract top talent for various positions.
- Maintained compliance with safety regulations and company policies.
- Assisted in training new drivers on safety protocols and procedures.
Fuel Dispatcher
Transforce
Grandville
01.2011 - 01.2012
- Managed communication between drivers and clients to streamline logistics.
- Gather & interpret relevant inventory management data.
- Coordinated daily dispatch operations and ensured timely deliveries.
- Coordinated fuel delivery schedules with vendors to maintain consistent supply.
- Processed invoices and payments from vendors and customers relating to fuel purchases.
- Monitored tank levels and ensured compliance with safety regulations.
- Developed strategies to reduce fuel costs while meeting customer needs.
- Analyzed market trends to anticipate future changes in demand or cost of fuels.
- Resolved customer complaints regarding fuel prices or availability promptly.
Mechanic/Supervisor
L & B Automotive
Comstock Park
01.1993 - 01.2004
- Supervised 10 employees on a daily basis
- Diagnosing and repairing vehicles as needed
- Supervised daily operations of automotive repair shop ensuring efficient workflow.
- Trained and mentored junior mechanics on repair techniques and safety protocols.
- Scheduled and coordinated preventive maintenance for a diverse range of vehicles.
- Oversaw inventory management including ordering parts and maintaining stock levels.
- Implemented quality control measures to uphold service standards in repairs and diagnostics.
- Collaborated with customers to address concerns and provide detailed service explanations.
- Documented and updated maintenance records, documents and work order logs.
- Communicated job status and estimated completion times.
- Used computer maintenance program to produce repair orders and charge out parts.
Education
Kenowa Hills High School
Grand Rapids , MICertificate In Auto Body Repair - Auto Body Repair
Kent Career Technical Center
Grand Rapids, MI 09.1990 - 05.1993
Certificate In Automotive Technology - Automotive Technology
Kent Career Technical Center
Grand Rapids, MI 09.1990 - 05.1993
Certificate In Electronics - Electronics
Kent Career Technical Center
Grand Rapids , MI 09.1990 - 05.1993
Certificate In Electrical Wiring - Electrical Wiring
Kent Career Technical Center
Grand Rapids , MI 09.1990 - 05.1993
License
- Class A
Timeline
Fuel Dispatcher
Transforce
01.2011 - 01.2012
Manager/Sales
BEKINS MOVING AND STORAGE
01.2005 - Current
Mechanic/Supervisor
L & B Automotive
01.1993 - 01.2004
Certificate In Auto Body Repair - Auto Body Repair
Kent Career Technical Center
09.1990 - 05.1993
Certificate In Automotive Technology - Automotive Technology
Kent Career Technical Center
09.1990 - 05.1993
Certificate In Electronics - Electronics
Kent Career Technical Center
09.1990 - 05.1993
Certificate In Electrical Wiring - Electrical Wiring
Kent Career Technical Center
09.1990 - 05.1993
Kenowa Hills High School