Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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JUSTIN MBOKA

Springfield,MO

Summary

Experienced casework professional prepared for this role. Skilled in client assessment, resource coordination, and crisis intervention. Strong focus on team collaboration and achieving results. Dependable and adaptable, with commitment to enhancing client well-being and navigating complex situations with empathy and efficiency.

Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Walmart
02.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Caseworker

International Institute of St. Louis
08.2024 - 03.2025
  • Assisted to settle new refugees coming to the United States
  • Assessed needs of each client and recommended appropriate services and resources.
  • Integrate new refugees in the new community help them to find health care providers, schools, churches, ...
  • Help new comers to get their first job and start to be sufficient independent

Production Worker

Penmac Staffing
05.2024 - 08.2024
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Machine Operator

Buckhorn
07.2023 - 05.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.

Production Worker

Buckhorn
12.2017 - 07.2023
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.

Education

No Degree - Computer Information Systems

Penn Foster Career School
Scranton, PA

GED -

Penn Foster Career School
Scranton, PA
09-2021

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Case information confidentiality
  • Highly effective communication
  • Assessment skills
  • Issue identification and resolution
  • Conflict mediation
  • Case file documentation
  • Workplace cleanliness
  • Product packaging
  • Product assembly
  • Machine operation
  • Computer skills

Certification

  • [Resettlement and Placement Certification Courses ], [U S Committee for Refugees and Immigrants ]
  • [Regenerative Agriculture], [Springfield Community Gardens] -

Languages

French
Full Professional
Swahili
Native or Bilingual

Timeline

Cashier

Walmart
02.2025 - Current

Caseworker

International Institute of St. Louis
08.2024 - 03.2025

Production Worker

Penmac Staffing
05.2024 - 08.2024

Machine Operator

Buckhorn
07.2023 - 05.2024

Production Worker

Buckhorn
12.2017 - 07.2023

No Degree - Computer Information Systems

Penn Foster Career School

GED -

Penn Foster Career School

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