Justin Miller
Wylie,TX
Summary
Customer and team-oriented Manager offering over 12+ years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes and boost customer satisfaction.
Overview
14
14
years of professional experience
Work History
Store Manager
QuikTrip
McKinney, TX
12.2010 - Current
- Strengthened work flow productivity by managing and developing sales associates and assistant managers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained and mentored associates to teach daily tasks and procedures.
- Located operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education
Bachelor of Science - Accounting
The University of Texas At Dallas
Richardson, TX05.2014
Skills
- Employee supervision and motivation
- Store operations oversight
- Staff training and development
- Outstanding communication skills
- Team Building and Leadership
- Verbal and Written Communication
- Cost analysis and savings
- Operational budgeting
- Policies and Procedures
Timeline
Store Manager
QuikTrip
12.2010 - Current
Bachelor of Science - Accounting
The University of Texas At Dallas