Justin Norwood
New York,United States
Overview
2
2
years of professional experience
Work History
Store Manager
Lululemon Brookfield Place
11.2023 - Current
- Manages day-to-day operations of mm lululemon location and drives results through 30-40 employees resulting in closing out FY' 23 with highest comp (17%) in region and tipping from medium to large sales volume classification.
- Leads through lens of operational excellence, managing 15,000+ units of product, creating and streamlining processes, and developing team members to run product strategy.
- Reduced turnover from over 100 to below 60 through team engagement and people development.
- Develops leaders and supports regional funnel. Results include filtering two Assistant Managers into region at Flatiron and Hoboken locations.
Assistant Manager, Guest Experience
Lululemon Soho Broadway
02.2022 - 11.2023
- Oversees 5 guest experience lead direct reports. Provides leadership and coaching to ensure floor leadership and guest experience are upheld to lululemon’s world class standard. Drove 20-point increase in ACE score since taking on lead supervisory org.
- Manages guest experience by creating strategies utilizing KPIs and disseminating through team of 80-100 educators, leads, specialists and peer managers. Resulted in 5-million-dollar trending sales increase from FY21 to FY22.
- Developed hiring strategy to onboard 30+ educators and key leaders for Q4 FY22.
Visual Merchandising Store Opening Support
Lululemon
06.2022 - Current
- Partners with Opening and Optimization partners to lead visual execution of NSOs, renovations and relocations.
- Train store team on VM strategies, how to use fixtures and hardware, and how to flex to support high and low-capacity needs.
- Responsible for driving overall presentation execution of store through collaboration with VM lead and store team.
Education
Master of Professional Studies - Fashion Management
Parsons The New School For Design
New York, NY08.2021
Bachelor of Fine Arts - Music Theatre
Elon University
Elon, NC05.2019
Bachelor of Arts - Arts Administration
Elon University
Elon, NC05.2019
Skills
- Talent Management
- Inventory Management
- Effective Leadership
- Coaching and Mentoring
- Labor Management
- Hiring Strategy
- Effective Written/Oral Communication
- Visual Merchandising
- Project Management
Timeline
Store Manager
Lululemon Brookfield Place
11.2023 - Current
Visual Merchandising Store Opening Support
Lululemon
06.2022 - Current
Assistant Manager, Guest Experience
Lululemon Soho Broadway
02.2022 - 11.2023
Master of Professional Studies - Fashion Management
Parsons The New School For Design
Bachelor of Fine Arts - Music Theatre
Elon University
Bachelor of Arts - Arts Administration
Elon University
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