Justin O'Sullivan
Portland,OR
Summary
Reliable Shift Leader with 10+ years in the coffee industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
9
9
years of professional experience
Work History
Shift Lead
Peet's Coffee
08.2021 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Barista
Starbucks
01.2017 - 01.2019
- Worked for multiple high volume stores.
- Enjoyed ability to pick up shifts in multiple districts.
- Provided quick service while representing Starbucks core values.
- Had to step away for Family emergency.
Coffee Roaster/Barista
Mountain Grounds
01.2016 - 01.2017
- Roasted Artisan small batch coffee.
- Oversaw inventory of the roastery, managed shipping coffee to other locations in multiple states.
- Worked on an espresso bar when needed and to facilitate sales or help with events.
- Helped craft a feeling of welcomeness even through times of high volume foot traffic.
Education
Technical Certifications - Google IT Support Professional, Associate Android Developer
Coursera
04.2025
High School Diploma -
College Park
Pleasant Hill, CASkills
- Productivity monitoring
- Production leadership
- Staff supervision
- Industry expertise
- Conflict resolution
- Guest service
- Coaching and mentoring
- Work delegation
Awards
- Peetnik of the quarter, formally recognized for going above and beyond to accommodate guests.
- A very nice personalized mug, More a personal gift for hard work.
Timeline
Shift Lead
Peet's Coffee
08.2021 - Current
Barista
Starbucks
01.2017 - 01.2019
Coffee Roaster/Barista
Mountain Grounds
01.2016 - 01.2017
Technical Certifications - Google IT Support Professional, Associate Android Developer
Coursera
High School Diploma -
College Park
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