Justin Phillips
Chicago,IL
Summary
Driven by a results-focused approach, I leveraged my customer service and online order processing skills at Walmart to enhance shopping efficiency and satisfaction. Excelling in multitasking and teamwork, I consistently met quality goals, contributing to a significant improvement in service delivery and operational efficiency. My background also includes streamlining food service processes at Aramark, achieving better health outcomes through collaborative meal planning.
Overview
9
9
years of professional experience
Work History
Digital Personal Shopper
Walmart
07.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Food Service Worker
Aramark
12.2021 - 08.2023
- Served meals to patients in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
Backroom Team Member
Target
10.2015 - 06.2018
- Unloaded boxes from skid loader to price and stock shelves.
- Facilitated positive guest experience by promptly locating desired items.
- Placed backroom labels and RFID tokens to easily identify proper placement of stock.
- Supported online order fulfillment by processing orders accurately and promptly shipping items out to customers'' homes or nearby stores for pick-up services.
- Enhanced customer satisfaction by ensuring timely order fulfillment and delivery.
Education
High School Diploma -
William J. Bogan
Chicago, IL06.2015
Skills
Customer Service
Friendly, Positive Attitude
Teamwork and Collaboration
Multitasking Abilities
Attention to Detail
Planning and Organization
Decision-Making
Online Order Processing
Time Management
Food Delivery
Computer Skills
Excellent Communication
Timeline
Digital Personal Shopper
Walmart
07.2024 - Current
Food Service Worker
Aramark
12.2021 - 08.2023
Backroom Team Member
Target
10.2015 - 06.2018
High School Diploma -
William J. Bogan