Justin Pinto
Winter Garden,FL
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
4
4
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Winter Garden, FL
09.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Coached Associates on overall company and department-specific policies and procedures.
- Managed multiple Associates, delegated tasks and held each Associate accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
Overnight Receiving Associate
Lowes Home Improvment
Winter Garden, FL
11.2021 - 01.2023
- Minimized product damage through careful handling practices while unloading shipments from trucks.
- Ensured timely completion of nightly tasks by working effectively under tight deadlines without sacrificing attention to detail.
- Demonstrated flexibility by adapting to changes in schedules or priorities while maintaining high-quality work results.
- Assisted in the training of new hires, ensuring proper understanding of job requirements and fostering a positive work environment.
Sales Specialist
Lowes Home Improvment
Orlando, FL
07.2023 - 09.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Customer Service Associate
Lowes Home Improvment
Winter Garden, FL
02.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma - Biomedical Sciences
Chancery High School
Orlando, FLSkills
Leadership
Merchandising
Inventory Management
Operations
Sales
Additional Information
•2023 Top MOD Execution Store 1598
•2024 Safety Maverick Store 2651
•2024 Arc Graduate D858
Timeline
Department Supervisor
Lowes Home Improvment
09.2023 - Current
Sales Specialist
Lowes Home Improvment
07.2023 - 09.2023
Customer Service Associate
Lowes Home Improvment
02.2023 - 06.2023
Overnight Receiving Associate
Lowes Home Improvment
11.2021 - 01.2023
High School Diploma - Biomedical Sciences
Chancery High School