Justin Raymer
Field Engineering Services
Centennial,US
Summary
Encouraging leader and analytical problem-solver with a unique set of talents enabling excel in team building, motivation, and customer relations. Strong aptitude for building relationships and fostering positive connections with colleagues and clients. Proficient in independent decision-making and sound judgment, making impactful contributions to company success. Committed to enhancing employee engagement and boosting performance by leveraging training, monitoring, and morale-building abilities for a positive work environment.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Senior Field Service Engineer
Rad Source Technologies
08.2023 - Current
- Provided on-site as well as remote technical support to troubleshoot, repair and maintain operational efficiencies in highly technical photonic-radiation medical devices.
- Expedited problem resolution by leveraging expert knowledge in cutting-edge diagnostic tools and techniques.
- Streamlined maintenance processes for increased efficiency in providing timely and quality service to clients.
- Collaborated with cross-functional teams to identify areas for improvement and develop innovative solutions for complex technical issues.
- Recommended design changes, upgrades and replacements to improve systems performance.
Service Manager
Isolate Extraction Systems Inc
03.2021 - 06.2023
- Coordinate and oversee completion of rebuild / repair on industry-leading sub/super critical CO2 extraction machines manufactured in-house
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Ensure all customer needs are met efficiently by taking and processing orders within CRM systems
- Established strong customer relation base by implementing new strategic services and preventive maintenance.
- Increased team productivity and quality of service by establishing and maintaining clear benchmarks.
- Product procurement / warehouse management.
- Shipping / Receiving lead personnel
- Implemented strategies to increase customer service satisfaction ratings.
- Balancing P&L within Service Department.
Industrial Service Engineer
Isolate Extraction Systems Inc
09.2019 - 03.2021
- Responsible for completing rebuild / repair of sub/super critical CO2 extraction machines, made in- house
- Proficiency in troubleshooting, hand-tools, power-tools, electrical, and automation
- Applied functional knowledge and troubleshooting abilities to isolate and diagnose diverse faults. Often times providing remote technical support to avoid on-site visits.
- Troubleshot programs and maintained programmable logic controllers.
- Evaluated engineering proposals, shop drawings and design comments for sound practice and conformance with established safety and design criteria.
- Maintained Customer-facing relations by scheduling and meeting with clientele.
- Promoted to Director of Service in March of 2021.
Field Service Engineer
Bunn-O-Matic Corporation
04.2017 - 09.2019
- Managed more than 300 accounts, seeing more than 10 customers per day.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently to reduce need for on-site visits.
- Scheduled service calls according to customer location and urgency of need.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction
- Performed onsite installation, modification and maintenance of systems and equipment.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
Owner/Operator
Two Right Hands, LLC
05.2015 - 05.2017
- Two Right Hands, LLC is repair service provider in Agriculture Industry, responsible for repair / updating / maintaining Farming and Agriculture equipment
- Responsible for sales of service/upgrade, as well as completion of work scope presented.
- Established foundational processes for business operations.
- Parts ordering / inventory management
- Traveled 100% of time to work on-site at customer locations, maintaining customer relationships.
- Analyzed malfunctioning equipment using critical thinking and determined type of repairs required, followed out repair/s.
Education
Business And Graphic Design
University of Missouri - Columbia
Columbia, MO 09.2008 - 05.2011
Skills
Client Relationship Management
Timeline
Senior Field Service Engineer
Rad Source Technologies
08.2023 - Current
Service Manager
Isolate Extraction Systems Inc
03.2021 - 06.2023
Industrial Service Engineer
Isolate Extraction Systems Inc
09.2019 - 03.2021
Field Service Engineer
Bunn-O-Matic Corporation
04.2017 - 09.2019
Owner/Operator
Two Right Hands, LLC
05.2015 - 05.2017
Business And Graphic Design
University of Missouri - Columbia
09.2008 - 05.2011
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