Justin Rich
Lacey,WA
Overview
9
9
years of professional experience
Work History
Government Account Manager
PC Techs and Parts
Silverdale, WA
01.2023 - Current
- Manage government accounts, ensuring compliance with regulations and contract specifications.
- Develop and maintain strong relationships with key stakeholders to enhance client satisfaction.
- Collaborate with cross-functional teams to streamline processes and improve service delivery.
- Analyze account performance metrics to identify opportunities for improvement and growth.
Account Manager
Military Medical Supplies
Fife, WA
03.2022 - 11.2022
- Managed client accounts, ensuring timely delivery of medical supplies and maintaining high satisfaction levels.
- Developed and maintained strong relationships with healthcare providers to understand their needs and preferences.
- Coordinated logistics and inventory management for medical supplies, optimizing order fulfillment processes.
- Analyzed market trends to identify opportunities for account growth and service enhancement.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Military Sales
American Patriot Sales and Services
Fort Lewis, WA
04.2019 - 04.2020
- Educated maintenance personnel on equipment and tools provided by my company
- Served as liaison between military personnel and Defense Logistics Agency
- Assisted with order processes and demonstrated products
- Built and maintained relationships with military units and leadership
- Ensured products were delivered and appropriately received by ordering unit
- Attended battalion and brigade maintenance meetings regularly
- Monitored and maintained new and existing governmental opportunities
Medical Support Assistant
Frontline National
Fort Lewis, WA
04.2018 - 04.2019
- Facilitated patient scheduling and appointment management to streamline office operations using MHS Genesis.
- Assisted healthcare providers with patient intake and documentation processes for improved workflow.
- Managed electronic health records accurately, ensuring compliance with privacy regulations.
- Coordinated communication between patients and medical staff to enhance care delivery.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
Medical Support Assistant
Department of Veteran Affairs
Minneapolis, MN
03.2017 - 01.2018
- Scheduled patients into necessary clinics
- Answered general questions about clinic policies and procedures
- Advised patients on how to use patient portal
- Delivered ICARE values through exceptional customer service
- Assisted with patient referrals and interdisciplinary clinic needs
Education
Associate of Arts - General Studies
University of Phoenix
Jacksonville, FL10-2018
Timeline
Government Account Manager
PC Techs and Parts
01.2023 - Current
Account Manager
Military Medical Supplies
03.2022 - 11.2022
Military Sales
American Patriot Sales and Services
04.2019 - 04.2020
Medical Support Assistant
Frontline National
04.2018 - 04.2019
Medical Support Assistant
Department of Veteran Affairs
03.2017 - 01.2018
Associate of Arts - General Studies
University of Phoenix