Overview
Work History
Education
Timeline
Generic

Justin Rich

Lacey,WA

Overview

9
9
years of professional experience

Work History

Government Account Manager

PC Techs and Parts
Silverdale, WA
01.2023 - Current
  • Manage government accounts, ensuring compliance with regulations and contract specifications.
  • Develop and maintain strong relationships with key stakeholders to enhance client satisfaction.
  • Collaborate with cross-functional teams to streamline processes and improve service delivery.
  • Analyze account performance metrics to identify opportunities for improvement and growth.

Account Manager

Military Medical Supplies
Fife, WA
03.2022 - 11.2022
  • Managed client accounts, ensuring timely delivery of medical supplies and maintaining high satisfaction levels.
  • Developed and maintained strong relationships with healthcare providers to understand their needs and preferences.
  • Coordinated logistics and inventory management for medical supplies, optimizing order fulfillment processes.
  • Analyzed market trends to identify opportunities for account growth and service enhancement.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Military Sales

American Patriot Sales and Services
Fort Lewis, WA
04.2019 - 04.2020
  • Educated maintenance personnel on equipment and tools provided by my company
  • Served as liaison between military personnel and Defense Logistics Agency
  • Assisted with order processes and demonstrated products
  • Built and maintained relationships with military units and leadership
  • Ensured products were delivered and appropriately received by ordering unit
  • Attended battalion and brigade maintenance meetings regularly
  • Monitored and maintained new and existing governmental opportunities

Medical Support Assistant

Frontline National
Fort Lewis, WA
04.2018 - 04.2019
  • Facilitated patient scheduling and appointment management to streamline office operations using MHS Genesis.
  • Assisted healthcare providers with patient intake and documentation processes for improved workflow.
  • Managed electronic health records accurately, ensuring compliance with privacy regulations.
  • Coordinated communication between patients and medical staff to enhance care delivery.
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.

Medical Support Assistant

Department of Veteran Affairs
Minneapolis, MN
03.2017 - 01.2018
  • Scheduled patients into necessary clinics
  • Answered general questions about clinic policies and procedures
  • Advised patients on how to use patient portal
  • Delivered ICARE values through exceptional customer service
  • Assisted with patient referrals and interdisciplinary clinic needs

Education

Associate of Arts - General Studies

University of Phoenix
Jacksonville, FL
10-2018

Timeline

Government Account Manager

PC Techs and Parts
01.2023 - Current

Account Manager

Military Medical Supplies
03.2022 - 11.2022

Military Sales

American Patriot Sales and Services
04.2019 - 04.2020

Medical Support Assistant

Frontline National
04.2018 - 04.2019

Medical Support Assistant

Department of Veteran Affairs
03.2017 - 01.2018

Associate of Arts - General Studies

University of Phoenix
Justin Rich