Justin Rodriguez
Rochester,NY
Summary
Motivated Shift leader who is obsessed with the satisfaction of customers and experimenting with different techniques and strategies to increase store traffic and sales. Specializes in Cultural Development, Manager training and Development, Crew training and Development, and Organization and Audits of Financial Reports. Highly-motivated Improve as a person with a strong work ethic, adaptability and exceptional interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Burger King
Rochester, NY
01.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
High School Diploma -
School Of The Arts
Rochester, NY06-2022
Some College (No Degree) - Exercise Science
Monroe Community College
Rochester, NYSkills
- Production Reporting
- Operations Support
- Customer Service Management
- Professional Appearance
- Goal Setting and Tracking
- Conflict Resolution
- Motivational Leadership
- Cash Handling
- Strong verbal and written communication
- Decision-making capabilities
- Sales and Upselling
- Sales Reporting
Affiliations
- I enjoy Music Production
- Excellent at playing and Repairing Guitars with about 10+ years experience
- Proficient in Piano, Bass, and Drums.
- Exercise and Health
Accomplishments
- Graduated with a 4.0 GPA from School of The Arts
- Currently employed at one of the highest rated Burger Kings in the country
- Varsity Baseball and Volleyball Captain for 5 years
- Graduated with Medal of Bilingual Literacy
- Honors in Math and Science
Certification
- ServSafe Food Handler Certified
- Certified Shift Leader, Carrols Corporation - 2024
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Why my Experience at Burger King Puts me Above Others
My work at Burger King has dramatically improved not only my skills and work qualities, but my personal perspective of what I can accomplish and who I want to turn out to be. When I started at my Burger King on 130 Pixley Rd. Rochester, Ny, the store was ranked in the bottom 10 of almost 120 stores due to sales, customer satisfaction, and overall performance from the crew and management. After I was hired and about a year of work, the store is now ranked #4 out of hundreds of stores, while also being included in the highest rated region across the country. I am extremely performance oriented , and all I need is a chance to progress and develop into who I know I can be.
References
References available upon request.
Timeline
Shift Leader
Burger King
01.2022 - Current
High School Diploma -
School Of The Arts
Some College (No Degree) - Exercise Science
Monroe Community College