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JUSTIN TOMSIC
Georgetown,Indiana
Summary
Case Manager, Technology Coordinator, and Trainer at Connections Case Management, focused on supporting client independence through thoughtful planning and advocacy. Experienced in HIPAA compliance and training teams on technology to improve communication and efficiency. Known for being reliable, adaptable, and committed to ongoing growth while delivering practical solutions in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Case Manager/Technology Coordinator/Training
Connections Case Management
Indianapolis, Indiana
07.2023 - Current
- Supported a caseload of clients by coordinating services, creating individualized plans, and tracking progress toward their goals.
- Met regularly with clients, families, and team members to stay aligned and ensure everyone was on the same page.
- Kept documentation accurate, up to date, and in compliance with HIPAA and agency standards.
- Connected clients with community resources and services to enhance independence and overall well-being.
- Served as primary resource for staff on technology support and troubleshooting daily issues.
- Set up and maintained digital tools like electronic documentation systems, shared files, and scheduling platforms to keep things running smoothly.
- Trained team members on effective use of systems and tools.
- Promoted best practices for data security and confidentiality in all technology use.
- Worked with leadership to find ways to improve processes and efficiency through better use of technology.
- Developed user-friendly guides and offered hands-on support to increase staff confidence with new systems.
Case Coordinator
CASA
New Albany, Indiana
03.2022 - 05.2023
- Advocated for clients by attending meetings and court hearings, ensuring their voices were heard and needs addressed.
- Collaborated with community resources to coordinate services for clients.
- Established and nurtured relationships with external agencies to effectively coordinate services and support for clients.
- Assisted clients in identifying goals and objectives related to their personal growth plan.
- Provided support and guidance to individuals in crisis, utilizing problem solving skills.
- Contributed to team meetings focused on implementing new case management practices to enhance client outcomes.
- Engaged in professional development opportunities such as conferences or trainings relevant to the field of case coordination.
Family Case Manager
Department of Child Services
New Albany, Indiana
08.2020 - 03.2022
- Conducted assessments of family dynamics to identify intervention needs and enhance family functioning.
- Guided families in navigating social systems, ensuring access to housing, education, healthcare, and employment resources.
- Developed strategies for addressing challenging behaviors within the family system.
- Mediated family disputes during home visits, fostering communication and conflict resolution.
Client Advisor
Honda
Littleton, Colorado
05.2019 - 10.2019
- Researched new products and services to better meet existing customers' needs.
- Assisted customers in selecting products aligned with their individual needs and preferences.
- Reviewed customer feedback to identify trends and enhance the overall customer experience.
- Ensured all interactions complied with applicable laws, regulations, and industry standards.
- Identified opportunities to improve customer service processes and increase efficiency.
Force Protection Officer
Triple Canopy
Kuwait, Kuwait
05.2012 - 09.2014
- Applied current force protection policies and procedures to enhance operational readiness.
- Adhered to all applicable federal, state, and local laws related to force protection operations.
- Performed regular patrols of the installation perimeter in order to detect any unauthorized activity or intruders.
- Supervised and coordinated activities of teams of up to 12 personnel to ensure effective security operations.
- Resolved conflicts peacefully through professional interactions with diverse individuals, fostering a secure environment.
Infantryman
United States Army
08.2007 - 12.2011
- Led and trained personnel for combat readiness overseas in hostile environments.
- Operated diverse weapons and equipment to achieve mission objectives in ground combat operations.
- Directed subordinates and superiors by providing tactical and technical guidance.
- Engaged in realistic urban warfare drills to enhance tactical skills.
- Monitored and reported enemy movement to enhance situational awareness and support tactical decisions.
- Coordinated and organized personnel for effective task execution, ensuring mission success.
- Established checkpoints and provided area security.
- Maintained accountability of assigned equipment and personnel.
Education
Bachelor Of Science (B.S.) - History
Colorado State University-Pueblo
Pueblo, CO, US05-2019
Skills
- Case assessment
- Case planning
- Case tracking
- Legal Documentation
- Client advocacy
- Client Support
- HIPAA compliance
- Tech Implementation
- Staff Management
- Team collaboration
- Professional development
- Effective communication
Timeline
Case Manager/Technology Coordinator/Training
Connections Case Management
07.2023 - Current
Case Coordinator
CASA
03.2022 - 05.2023
Family Case Manager
Department of Child Services
08.2020 - 03.2022
Client Advisor
Honda
05.2019 - 10.2019
Force Protection Officer
Triple Canopy
05.2012 - 09.2014
Infantryman
United States Army
08.2007 - 12.2011
Bachelor Of Science (B.S.) - History
Colorado State University-Pueblo