Justin Tucker
Erie,CO
Summary
Highly motivated professional with 20 years of entrepreneurial, sales and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
23
23
years of professional experience
Work History
Owner
CRIMP N HOSE
Erie, CO
01.2021 - Current
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Developed marketing strategies to increase brand visibility and drive sales growth.
- Mentored staff on best practices, enhancing team performance and service quality.
- Established strong relationships with suppliers, negotiating contracts for favorable terms.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Branch Manager
Hose and Rubber
Denver, CO
08.2024 - 01.2026
- Led branch operations to ensure compliance with safety regulations and company policies.
- Grew business by 71% in 6 months.
- Built mobile hydraulic division made profitable in 6 Months.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Developed training programs for staff to enhance product knowledge and customer service skills.
- Implemented strategic sales initiatives to drive revenue growth within the local market.
- Analyzed financial reports to identify trends and inform decision-making for branch performance improvement.
- Fostered strong relationships with key clients, enhancing customer loyalty and satisfaction metrics.
- Coordinated cross-functional teams to streamline operational workflows and improve efficiency outcomes.
- Monitored competitor activities to adapt strategies that maintain market competitiveness and relevance.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Business Development/Branch Operations Manager
Pirtek USA
Rockledge, FL
01.2017 - 01.2021
- Led cross-functional teams to optimize operational workflows and enhance productivity.
- Developed and implemented standard operating procedures for efficiency improvements.
- Analyzed key performance indicators to drive strategic decision-making initiatives.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw inventory management processes to ensure timely availability of resources.
- Coordinated training programs for staff to elevate performance and compliance standards.
- Managed vendor relationships to negotiate favorable terms and secure quality supplies.
Operations Manager
Central Hydraulic Systems & Equipment
Cocoa, FL
05.2003 - 09.2016
- Negotiated contracts with suppliers for cost-effective solutions.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Tracked and replenished inventory to maintain par levels.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Delegated work to staff, setting priorities and goals.
- Conducted performance evaluations and provided feedback for growth.
Education
High School Diploma - Automotive Mechanics
Merritt Island High School
Merritt Island, FL05-2005
Skills
- Business Management
- Negotiation
- Operations Management
- Staff Management
- Sales oversight
- Team Oversight
- Sales Leadership
- Business Development
- Sales management
- Bidding processes
- Relationship building
- Small business operations
- Verbal and written communication
- Customer relations
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 60 staff members.
- Achieved Most Profitable Franchise by completing $6 million in sales with the first 2 years of operations with accuracy and efficiency.
- Collaborated with team of 10 in the development of National contracts with Rental companies.
- Achieved #1 salesmen in US by completing $8 million in sales with accuracy and efficiency.
Timeline
Branch Manager
Hose and Rubber
08.2024 - 01.2026
Owner
CRIMP N HOSE
01.2021 - Current
Business Development/Branch Operations Manager
Pirtek USA
01.2017 - 01.2021
Operations Manager
Central Hydraulic Systems & Equipment
05.2003 - 09.2016
High School Diploma - Automotive Mechanics
Merritt Island High School
Education and Training
other