JUSTIN WISE
Fort Worth
Summary
I have over 20 years of management experience. After graduating from Texas Wesleyan University in December 2002, I began my career in mortgage servicing. I worked my way up from the bottom with one company, starting as a phone collector and moving all the way up to a Division REO Director, which is the position I hold today. I'm hardworking, honest, and I aggressively tackle any challenges along the way. I believe that my work ethic is evident in my career results, and I truly believe that I'd be an asset to any company that puts their faith in me.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Divisional REO Director
Shellpoint Mortgage Servicing
Fort Worth
03.2020 - Current
- I travel extensively with the company in order to supervise multiple office locations in several states.
- Directed sales and marketing efforts for all REO properties within my supervision area.
- This entails managing multiple employees in different locations, as well as ensuring that the day-to-day office functions in those locations run smoothly.
- Supervise multiple field offices throughout the Southeastern United States.
- Manage the daily activities for field representatives to ensure that they are performing their assigned tasks and provide daily coaching on ways to improve performance and results.
- Interview, hire and train new employees and provide quarterly and annual performance reviews based on sales goals that I've helped set.
- Evaluate and perform appraisals on REO properties to set listing prices for the company.
- Review and inspect all areas of property maintenance on our REO homes for sale, including approving refurbishment bids and ensuring that those refurbishments are completed properly.
- Monitor our sales/lead database to ensure that our field reps are following up with their leads appropriately and assist them in talking with leads when needed to help them close REO sales.
- Act as the rep in any vacant office that I supervise while I perform my other duties.
- Facilitated in-house financing for REO homes, enabling local field reps to market and sell houses post-foreclosure process.
Assistant Divisional Supervisor
Green Tree to Ditech Financial, LLC (continued)
Charlotte
04.2004 - 03.2020
- Managed all responsibilities outlined above as a Divisional REO Manager.
- Supervised the collections of the Eastern Division of Walter Mortgage Company, which was a $300 million dollar loan portfolio spread throughout several states.
- Managed hiring, training, and performance reviews for employees across Southeastern United States.
- Resolved escalated collection accounts through direct communication with customers both by phone and in-person.
- Negotiated repayment plans and modifications that best suited the needs of the company and the customer.
- Ensured that our delinquency ratios ran at or under company averages.
- Traveled to the offices I supervised to ride out with the reps to see their REO homes as well as their current delinquent accounts to assist in field collections.
Collections Specialist
Ditech Financial, LLC (continued)
Hurst
02.2003 - 04.2004
- Started with Walter Mortgage (later merged with Ditech) as entry-level, progressing to higher roles through demonstrated performance.
- Called 100-150 delinquent customers daily to facilitate debt recovery and improve customer engagement.
- Identified customer issues and delivered advice to improve their financial management.
- Negotiated repayment plans and modifications.
- Handled an account queue of 350 loans, with reviews tied directly to the performance of those accounts.
- Promoted within 6 months to lead inside rep, managing escalated calls and resolving complex customer issues.
- Achieved promotion to Assistant Divisional Supervisor after 13 months.
Education
Bachelor of Science - Psychology
Texas Wesleyan University
Fort Worth, TX12-2002
Skills
- Mortgage collection
- Financial budgeting
- Financial reporting
- Real estate regulations
- Municipal regulations
- County policies
- Verbal communication
- Written communication
- Court testimony
- Attorney coordination
- Vendor management
- Client support
Certification
MLO (mortgage loan originator) licensing in Texas, Tennessee, Oklahoma, Mississippi, Florida, Arkansas, and Alabama.
Hobbies and Interests
- Hiking
- Motorcycle Riding
- Sports
Timeline
Divisional REO Director
Shellpoint Mortgage Servicing
03.2020 - Current
Assistant Divisional Supervisor
Green Tree to Ditech Financial, LLC (continued)
04.2004 - 03.2020
Collections Specialist
Ditech Financial, LLC (continued)
02.2003 - 04.2004
Bachelor of Science - Psychology
Texas Wesleyan University