Justina Castillo
Santa Cruz,CA
Summary
Dynamic and reliable professional with exceptional customer service skills. Proven ability to foster customer loyalty and enhance satisfaction through effective problem-solving and teamwork. Adept at managing high-pressure situations while maintaining a welcoming atmosphere, ensuring optimal service delivery and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Happy Planet Holding Inc
Santa Cruz, CA
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Bartender / Server
Humble Sea Brewing Co
Santa Cruz, CA
04.2023 - 10.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender/ Server
Santa Cruz Mountain Brewery
Santa Cruz, CA
09.2019 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Barista
STARBUCKS COFFEE COMPANY
Santa Cruz, CA
11.2018 - 09.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
X Ray Technician
Cabrillo College
Aptos, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
Certification
RBS
Timeline
Sales Associate
Happy Planet Holding Inc
10.2023 - Current
Bartender / Server
Humble Sea Brewing Co
04.2023 - 10.2023
Bartender/ Server
Santa Cruz Mountain Brewery
09.2019 - 04.2023
Barista
STARBUCKS COFFEE COMPANY
11.2018 - 09.2019
X Ray Technician
Cabrillo College