Justina Loudin
Philadelphia,PA
Summary
Dedicated professional with extensive experience in customer service and handling of time sensitive matters. Known for strong communication and critical thinking skills, effectively training junior team members and ensuring adherence to HIPAA compliance. Committed to delivering high-quality products and services while being reliably adept at taking on new tasks as the need arises.
Overview
21
21
years of professional experience
Work History
Cake Decorator
Fritz's Bakery
4201 Neshaminy Blvd.
08.2022 - Current
- Designed and decorated custom cakes based on client specifications and seasonal themes.
- Collaborated with team to ensure timely production and delivery of baked goods for events.
- Implemented new decoration techniques, enhancing visual appeal and customer satisfaction.
- Trained junior decorators in cake design methods and best practices for consistency.
- Oversaw quality control processes, ensuring all products met established standards before delivery.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Trained junior decorators in advanced icing techniques, elevating overall quality of bakery's offerings.
Medical File Clerk/Insurance Data Entry Clerk
Fankford Ave Family Practice
8846 Frankford Ave
04.2005 - 09.2007
- Organized and maintained confidential patient records to ensure compliance with HIPAA regulations.
- Processed medical documentation efficiently, reducing retrieval time for patient files.
- Implemented filing system improvements that enhanced document accessibility for staff members.
- Collaborated with healthcare providers to verify accuracy of patient information in files.
- Trained new clerks on best practices for data entry and file management procedures.
- Reduced errors in recordkeeping by meticulously verifying and correcting patient information discrepancies.
- Processed incoming patient records using electronic health record systems.
- Completed data entry tasks with accuracy and efficiency.
Education
Bachelor of Arts - Arts Education
University of The Arts
Philadelphia05-2011
Skills
- Strong communication skills
- Continuous learning and adaptation
- Hospitality and accommodation
- Reliable and responsible
- Patient confidentiality adherence
- Critical thinking
- HIPAA compliance
- Medical terminology
- Time management mastery
- Self motivation
Accomplishments
- Maintained an average typing speed of 50 WPM on all assignments.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Having become a stay at home mom after acquiring my BA, I've found pattern and detail recognition come easy to me that I would welcome the opportunity to be of service to the members of the Philadelphia and surrounding areas communities.
Timeline
Cake Decorator
Fritz's Bakery
08.2022 - Current
Medical File Clerk/Insurance Data Entry Clerk
Fankford Ave Family Practice
04.2005 - 09.2007
Bachelor of Arts - Arts Education
University of The Arts