Justina Yneguez
Castle Rock,CO
Summary
Efficient Sales Support Specialist focused on enabling strong sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying issues and solutions to help sales professionals make strategic decisions and continue capturing business. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously, with a high degree of accuracy. Main objective is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Sales Support Specialist
Johnson Controls, Inc
09.2018 - 05.2023
- User Provisioning and Maintenance
- Managed over 50 support calls per day, as well as tickets, emails and cases.
- Help troubleshoot problems with jobs, accounts and other related issues
- Provided sales technical support in Compass and Salesforce platforms daily.
- Learned multiple frequently changing sales systems to investigate, track, and correct issues.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
Customer Service Representative
Spectra Usa
11.2015 - 04.2018
- Gathered new sales leads
- Order processing through QuickBooks
- Answered over 50 customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained up to date knowledge of products and service changes to create welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Representative
TJ Maxx, TJX Companies
10.2011 - 03.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and creating welcoming, positive experiences.
- Addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Associate Of Applied Science - Computer And Information Systems Security
Arapahoe Community College
Castle Rock, CODiploma - General
Martin Luther King Jr. High School
Riverside, CA06.2009
Skills
- Time management
- QuickBooks, Salesforce, and Compass
- Positive and polite telephone demeanor
- Remote Programming
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Business Development
- Security Practices
- Excellent Written and Verbal Communication
- Organization
- Microsoft applications proficiency
- Problem-Solving
- Team building
- Training and Development
Timeline
Sales Support Specialist
Johnson Controls, Inc
09.2018 - 05.2023
Customer Service Representative
Spectra Usa
11.2015 - 04.2018
Customer Service Representative
TJ Maxx, TJX Companies
10.2011 - 03.2015
Associate Of Applied Science - Computer And Information Systems Security
Arapahoe Community College
Diploma - General
Martin Luther King Jr. High School
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