Justine Calzada

Aum Beerhouse

06.2023 - 06.2024

Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Took to-go orders by phone, answered customer questions, and informed customers and employees of accurate wait times.
Provided accomodations for groups with special requests and spontaneous fluctuations in group size .
Trained new host staff, with an emphasis on sharing the best practices for maintaining a professional demeanor and efficient work habits.
Maintained a clean and welcoming environment. Inspected dishes and utensils for cleanliness.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Backed up servers by checking on tables and retrieving items for guests.
Helped facilitate cooperation between service and kitchen staff to professionally meet guests' needs while maintaining a functional work environment.
Input orders accurately into POS terminal, split bills and accepted payments.
Remained calm and poised when managing challenging customers and during busy shifts.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Inspected dishes and utensils for cleanliness.