Justine Endischee
Holiday Inn & Suites Phoenix Airport
Phoenix,AZ
11
years of professional experience
I’m a hardworking and dedicated professional with strong customer service, multitasking, and time-management skills. I’m committed to creating positive and memorable experiences for every customer while maintaining a professional attitude in fast-paced, high-pressure environments. For the past three years, I’ve worked at a location near Sky Harbor Airport, where I’ve gained valuable experience serving customers and handling a demanding work environment. I’m now ready for a new beginning and excited to bring my skills, experience, and positive attitude to a new opportunity.
Work History
Front Desk Receptionist
2 Years 2 Months- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated guest reservations using property management systems to optimize occupancy rates.
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Trained new staff on front desk procedures and customer service best practices.
- Beautiful Teamwork with staff. Best 3 years of my work experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Directing and scheduling shuttle services for guest to and from hotel.
Lobby Attendant
11 Months- I kept the front lobby organized and cleaned lobby continually, maintaining clean, safe, secure and inviting appearance to full satisfaction of building management and residents.
- Represented property management firm and residential association by greeting residents, guests and service and delivery personnel in lobby with courtesy and professionalism.
- Investigated and resolved complaints or concerns from residents and helped residents navigate solutions to issues that fell outside of formal sphere of building management.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Managed cash and credit transactions and balanced registers after shifts.
Front Desk Agent
2 Years 2 Months- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
Desk Assistant
1 Year 1 Month- Greeted guests warmly, providing positive first impression of company.
- Answered, screened and forwarded calls with efficiency and accuracy.
- Responded quickly to questions and inquiries via phone and email.
- Organized files and paperwork.
Education
High School Diploma
Skills
Customer Service
Staff Training
Equipment Inspection
Time Management
Organization
Cleaning and Sanitizing
Verbal and Written Communication
Trained in Food Safety Guidelines
Problem-Solving
Timeline
Front Desk Receptionist
Holiday Inn & Suites Phoenix Airport
12.2023 - 02.2026Read More
Lobby Attendant
Hilton Garden Inn Airport North
08.2022 - 07.2023Read More
Front Desk Agent
Wingate by Wyndham Hotel
01.2020 - 03.2022Read More
Desk Assistant
Navajo Mountain Chapter House
06.2015 - 07.2016Read More
Navajo Mountain High School
High School Diploma
Read More