Justine Harper
East Stroudsburg,PA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with providing safe and timely transportation for passengers in various settings. Utilizes strong navigation skills and effective communication to ensure passenger comfort and satisfaction. Knowledge of maintaining vehicle safety standards and handling diverse passenger needs efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paratransit Driver / Dispatcher
Cetronia Ambulance Corp
Allentown, PA
03.2023 - 01.2026
- Provided ambulatory, wheelchair, and stretcher transport for elderly and other disabled individuals.
- Kept to tight timetables by adjusting routes to account for traffic and weather problems.
- Served customers successfully with fast response times, efficient deliveries, and pleasant experiences.
- Assisted individuals with limited mobility, providing support with getting onto shuttles.
- Managed and prioritized calls to define urgency and importance.
Paratransit Driver / Dispatcher
Suburban EMS
Easton, PA
11.2022 - 03.2023
- Followed regular route schedules to give passengers dependable service.
- Collected fares or vouchers from passengers, made changes, and issued receipts.
- Checked shuttle for any maintenance issues before starting each route.
- Operated computer-aided dispatch CAD systems to input and track calls.
Customer Service Representative
Tele-Tech Holdings (USAA)
Charlotte, NC
05.2021 - 08.2021
- Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication.
- Maintained customer records by updating account information in database.
- Solicited sales of new or additional services or products.
- Compiled and reported on customer service trends to management for strategic planning.
Crew Member
Dunkin Donuts
Tannersville, PA
08.2018 - 03.2019
- Put together food items by following recipes and presentation guidelines.
- Met health code requirements by staying on top of regular cleaning work and following guidelines.
- Delivered timely service and performed sanitation tasks.
- Assisted guests to select menu choices, review club cards, and participate in add-on sales.
Education
Diploma -
East Stroudsburg North Highschool
07.2017
Skills
- Client relationship management
- In-depth product knowledge
- Effective multitasking
- Safe transport coordination
- Customer-focused approach
Certification
CPR
Timeline
Paratransit Driver / Dispatcher
Cetronia Ambulance Corp
03.2023 - 01.2026
Paratransit Driver / Dispatcher
Suburban EMS
11.2022 - 03.2023
Customer Service Representative
Tele-Tech Holdings (USAA)
05.2021 - 08.2021
Crew Member
Dunkin Donuts
08.2018 - 03.2019
Diploma -
East Stroudsburg North Highschool
COMMUNITY SERVICE
Work in conjunction with my own Saint John church to feed the elderly and help the Knights of Columbus.