JUSTIN E. NICKS
Metairie,LA
Summary
Engaging Entertainer with natural ability for providing fun and exciting guest engagement. Displays outgoing personality and constructive humor that fosters safe and fun atmosphere while meeting venue objectives. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Applebee's Grill + Bar
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server, Trainer
The Cheesecake Factory
11.2022 - 02.2024
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Ticket Sales Agent
HOP ON HOP OFF CITY SIGHTSEEING NEW ORLEANS
01.2022
- Provided tourists with information about the company’s sightseeing packages
- Assisted the tourists with their decision on a sightseeing package that best fit their needs
- Suggested New Orleans attractions including entertainment, restaurants and shopping.
Back Server
COMMANDER’S PALACE
01.2021 - 01.2022
- Provided guests with fine dining experience
- Consistently followed restaurant’s standards in regard to table presentation and maintenance
- Described and recommended a variety of dessert selections.
Kitchen Attendant/Meal Prep
BRIDGE HOUSE
01.2020 - 01.2021
- Prepared and ensured consistent quality of meals to 80 plus clients and staff members
- Maintained standards of kitchen cleanliness and sanitation on a daily basis.
Education
Theatre Studies, College of Music and Dramatic Arts, Costume Design and Construction
Louisana State University
Baton Rouge, LA01.2016
Skills
- Goal-Oriented
- Building rapport
- Upselling strategies
- Ticketing Software
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Artistic vision
- Production Oversight
- Audience Engagement
Timeline
Server
Applebee's Grill + Bar
03.2024 - Current
Server, Trainer
The Cheesecake Factory
11.2022 - 02.2024
Ticket Sales Agent
HOP ON HOP OFF CITY SIGHTSEEING NEW ORLEANS
01.2022
Back Server
COMMANDER’S PALACE
01.2021 - 01.2022
Kitchen Attendant/Meal Prep
BRIDGE HOUSE
01.2020 - 01.2021
Theatre Studies, College of Music and Dramatic Arts, Costume Design and Construction
Louisana State University