Justine Ruiz
Utica
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Dollar Tree
Utica
2022.04 - 2023.09
- cashier
- Stocker
- Receiving
- Inventory
- Cash handling and bank deposits
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
Home Daycare Provider
Self Employed Services
Utica
2021.09 - 2022.02
- Established positive relationships with families through regular communication regarding their child's progress.
- Maintained organized and clean classroom and play areas.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Instructed children on proper hygiene habits such as hand washing and toileting practices.
- Organized nap time routines including changing diapers and clothing when necessary.
- Encouraged creative expression through art projects, storytelling and imaginative play.
Data Entry Clerk
Metlife
Oriskany
2019.06 - 2020.02
- Reviewed and updated account information in company computer system.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Updated existing records with new or revised information as needed.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Maintained confidentiality of sensitive information entered into the system.
- Contacted customers via phone or email to address data inquiries.
- Researched and obtained further information for incomplete documents.
Home Daycare Provider
Self Employed Services
Utica
2017.04 - 2018.05
- Established positive relationships with families through regular communication regarding their child's progress.
- Maintained organized and clean classroom and play areas.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Instructed children on proper hygiene habits such as hand washing and toileting practices.
- Organized nap time routines including changing diapers and clothing when necessary.
Line Cook
Olive Garden
New Hartford
2013.08 - 2015.08
- Made meals in accordance with company standards and requirements.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Executed proper techniques when preparing menu item ingredients.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
Daycare Povider
Self Employed Services
Utica
2009.03 - 2012.09
- Maintained safe play environment.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Developed and implemented lesson plans and activities for children of various ages.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.
- Dressed children and changed diapers.
- Sanitized toys and equipment on a daily basis to maintain cleanliness standards.
Clerical Associate,data Entry, Pave Program, Etc.
Utica Community Action inc.
Utica
1996.05 - 2001.07
- Monitored office supply stock levels and placed timely orders for replenishment.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Computed, recorded and proofread data or reports.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Performed receptionist duties such as greeting visitors and answering calls.
- Answered telephones, directed calls, and took messages.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Directed clients and guests to correct departments, rooms, and staff members.
- Managed daily office operations and maintained a clean and efficient workspace.
Education
GED -
Proctor Sr High School
Utica , NY2001-07
Skills
- Cash handling
- Inventory management
- Employee training
- Customer service
- Regulatory compliance
- Shift scheduling
- Team leadership
- Data entry
- Time management
- Financial management
- Money handling
- Customer relations
- Employee performance evaluations
- Compliance
- Multitasking and organization
- Goal setting
- Recruitment and hiring
Timeline
Assistant Manager
Dollar Tree
2022.04 - 2023.09
Home Daycare Provider
Self Employed Services
2021.09 - 2022.02
Data Entry Clerk
Metlife
2019.06 - 2020.02
Home Daycare Provider
Self Employed Services
2017.04 - 2018.05
Line Cook
Olive Garden
2013.08 - 2015.08
Daycare Povider
Self Employed Services
2009.03 - 2012.09
Clerical Associate,data Entry, Pave Program, Etc.
Utica Community Action inc.
1996.05 - 2001.07
GED -
Proctor Sr High School