Justine Sosa
Phoenix,AZ
Summary
Highly motivated hardworking employee with customer service, multitasking, and time management abilities. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Patient Services
Morrison Healthcare
Phoenix, Arizona
06.2023 - Current
- Provided quality customer service to patients
- Provided general customer service support by answering questions about services provided by the practice.
Real Estate Agent
eXp Realty
Scottsdale, Arizona
01.2019 - Current
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Generated leads through networking activities such as cold calls and referrals.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal documents
- Drafted contracts, purchase agreements, closing statements and leases.
- Provided guidance to clients throughout the entire buying or selling process by using responsiveness, efficiency and deep knowledge of the real estate industry.
Youth Bipoc Organizer
Scale for Change
Phoenix
05.2022 - 11.2022
- Developed and implemented organizational systems to streamline workflow processes.
- Created and managed filing systems for easy access to records and documents.
- Provided assistance communicating, typing correspondence or obtaining information.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Reviewed all documentation prior to submission for accuracy and completeness.
Education
Associate of Arts - General
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05-2023
Skills
- Customer Service
- Appointment Scheduling
- Multitasking and Organization
- Phone and Email Etiquette
- Positive and professional
- Inbound and Outbound Calling
Timeline
Patient Services
Morrison Healthcare
06.2023 - Current
Youth Bipoc Organizer
Scale for Change
05.2022 - 11.2022
Real Estate Agent
eXp Realty
01.2019 - Current
Associate of Arts - General
Maricopa Community Colleges - South Mountain Community College