JUSTINE AN (Yeajin An)
New York,NY
Summary
Experienced production and client-experience professional with over 10 years in film, theater, and corporate events. Leverages a performance background to enhance audience engagement and collaboration. Translates creative vision into actionable strategies, leads cross-functional teams, and fosters strong communication among diverse groups.
Overview
10
10
years of professional experience
Work History
Office Manager
The Brand Guild
New York, NY
06.2026 - Current
- Managed daily operations at a creative branding agency to ensure seamless workflow.
- Coordinated schedules and meetings for team members and clients, enhancing overall productivity.
- Oversaw supply inventory, ordering essential office materials to prevent disruptions.
- Implemented efficient filing systems for organizing project documentation and records.
- Maintained communication with vendors and service providers to ensure timely resolution of office needs.
- Assisted in organizing company events and team-building activities, strengthening team cohesion and engagement.
- Supported onboarding processes for new employees integrating into the division.
Member Experience Associate
Industrious Offices
New York, USA
04.2025 - 12.2025
- Managed daily operations of coworking space spanning 20,000 sq ft for 200 members.
- Enhanced member satisfaction by addressing client inquiries, maintaining over 90 on NPS.
- Conducted facility tours to highlight office amenities and onboarding services for new members.
- Designed and delivered monthly programming to strengthen community engagement through curated events.
- Supported special projects aimed at improving processes and services within the organization.
- Participated in regular management meetings to strategize enhancements to member experience.
- Coordinated cross-departmental communication to optimize maintenance and vendor schedules.
Gallery Assistant
Christie's
NY, USA
01.2022 - 01.2023
- Coordinated communication between Korean and Japanese-speaking clients and gallery staff, increasing cultural accessibility and client satisfaction.
- Delivered customer service to visitors, improving overall gallery experience.
- Partnered with team members to support operations during high-profile auctions.
Hostess
Rainbow Room / Private Dining Club
New York, USA
01.2022 - 01.2023
- Managed event operations to ensure smooth execution and enhance overall guest satisfaction.
- Addressed guest inquiries and resolved complaints promptly, ensuring a positive experience and maintaining professionalism.
- Coordinated guest interactions at high-profile events for up to 600 attendees, ensuring satisfaction.
- Facilitated team communication to coordinate events seamlessly, improving collaboration and efficiency.
Usher/ Theatre Associate (Head Usher)
Hudson Theater
New York, USA
01.2021 - 01.2023
- Oversaw usher team of 15+ in 1,000-seat Broadway venue, ensuring safety and audience flow during 400 annual performances.
- Coordinated front-of-house transitions with stage and production managers to support sold-out shows.
- Facilitated emergency procedures during events to maintain safety standards.
- Resolved patron inquiries and issues promptly, directly contributing to enhanced customer satisfaction.
- Fostered team morale and responsiveness through collaborative efforts with usher team.
- Worked with diverse coworkers to achieve collective goals and elevate overall theater experience.
Production Assistant
Tribeca Film Festival
New York, USA
01.2022 - 12.2022
- Delivered personalized concierge services to VIP guests, ensuring priority access and enhanced festival experiences.
- Contributed to the development of crowd management strategies and safety protocols during screenings.
- Implemented crowd control measures to maintain safety during high-attendance events.
Sales Assistant
Madewell
New York, USA
01.2018 - 01.2020
- Advised over 500 customers daily, boosting sales and achieving targets.
- Improved customer satisfaction through personalized product recommendations.
- Managed online orders and organized stock to support efficient store operations.
Assistant Director
"Rights Withheld"
Burbank, USA
01.2017 - 12.2017
- Coordinated pre-production logistics, securing equipment and talent to ensure seamless operations.
- Maintained production documentation and call sheets, facilitating communication between departments and optimizing daily shoot workflow.
- Built strong relationships across diverse production teams, fostering an environment that enhanced creative collaboration and execution.
Producer, Writer
"Piece Of Cake"
Burbank, USA
01.2017 - 12.2017
- Conceptualized and directed creative vision for original screenplay, translating compelling narrative into actionable production elements.
- Led 20+ team in producing short film, overseeing all stages for seamless execution and cohesive storytelling.
- Managed production timeline and resource allocation, ensuring efficient completion of filming milestones within project constraints.
- Streamlined post-production workflow with strategic scheduling and clear communication, ensuring timely delivery of final product.
- Developed creative solutions to production challenges, leveraging resources effectively while preserving artistic vision.
Education
BACHELOR OF FINE ARTS - ACTING FOR FILM
New York Film Academy
Burbank, CACERTIFICATE - DIGITAL MARKETING
General Assembly
New York, NYSome College (No Degree) - Tv, Film, Radio (Communications)
Syracuse University
Syracse, NYSkills
- Administrative management including scheduling, coordinating and logistics
- Operations management expertise
- Budget planning and management
- Process improvement strategies
- Membership engagement initiatives
- Meeting planning and facilitation
- Report preparation and documentation
- Problem solving techniques
- Communication effectiveness skills
- Conflict resolution methods
- Creative collaboration
- Photoshop skills
- Google ads proficiency
- Video editing
- Photography and videography
Languages
- Korean, Native
- Japanese, Proficient
- English, Native
Additional Information - Volunteer Experience
Cross-Cultural Solutions, Teacher, Taught and mentored children aged 3-6 in Dharamsala, India (2006), supporting their early learning and development. Created fun and educational activities to help build basic skills. Encouraged a positive and inclusive environment while engaging with the local community.
Timeline
Office Manager
The Brand Guild
06.2026 - Current
Member Experience Associate
Industrious Offices
04.2025 - 12.2025
Gallery Assistant
Christie's
01.2022 - 01.2023
Hostess
Rainbow Room / Private Dining Club
01.2022 - 01.2023
Production Assistant
Tribeca Film Festival
01.2022 - 12.2022
Usher/ Theatre Associate (Head Usher)
Hudson Theater
01.2021 - 01.2023
Sales Assistant
Madewell
01.2018 - 01.2020
Assistant Director
"Rights Withheld"
01.2017 - 12.2017
Producer, Writer
"Piece Of Cake"
01.2017 - 12.2017
BACHELOR OF FINE ARTS - ACTING FOR FILM
New York Film Academy
CERTIFICATE - DIGITAL MARKETING
General Assembly
Some College (No Degree) - Tv, Film, Radio (Communications)
Syracuse University