Justine Elena Rocero
Pacifica,CA
Summary
Outgoing and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and keeping an enjoyable environment to meet team goals.
Overview
4
4
years of professional experience
Work History
Apparel Team Lead
Dick Sporting Goods
08.2021 - Current
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
- Implemented loss prevention strategies to minimize shrinkage, resulting in reduced inventory discrepancies and increased profitability.
- Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
- Managed approximately 40 incoming calls and faxes per day from customers.
Sales Associate
Hollister.Co
06.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed around 20 incoming calls and faxes per day from customers.
Education
Associate of Science - Allied Health
Skyline College
San Bruno, CA05.2026
High School Diploma -
Jeffferson High School
Daly City05.2022
Skills
- Adaptable and Flexible
- Friendly and Helpful
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
- Relationship Building
Timeline
Apparel Team Lead
Dick Sporting Goods
08.2021 - Current
Sales Associate
Hollister.Co
06.2020 - 08.2021
Associate of Science - Allied Health
Skyline College
High School Diploma -
Jeffferson High School