JUSTIN MICHAEL HUSE
Dallas,TX
Summary
Organized Mortgage Loan Officer with seven years of experience and a passion for outstanding customer service. Extensive real estate knowledge and success in client education. Partner closely with underwriters and loan processors to resolve issues quickly to ensure on time fundings. Adept at accuracy and following financial regulations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Supreme Lending
04.2022 - Current
- Assisted first-time homebuyers with down payment assistance programs available to them.
- Advised potential buyers how to overcome credit obstacles and coach them to pre-approval.
- Conducted realtor continuing education classes for electives to ensure my realtor relationships were strong.
Mortgage Loan Originator
Homepoint
06.2020 - 04.2022
- Consistently locked 20+ loans & stayed at top of team ranking with locks & funding pull-through
- Selected by management to participate in a pilot chat program due to high production & rapport building skills
- Recipient of "Homepoint Cares" award for excellent customer satisfaction
- Successfully managed a 60+ pipeline of Rate/Term refinances, cash-out refinances, & purchases to ensure a quality experience for my clients
Mortgage Loan Officer
PennyMac Loan Services
11.2019 - 06.2020
- Consistently averaged 35 locks per month with 80% lock to fund ratios
- Worked with underwriters to fix application problems and resolve issues to ensure funding
- Proactively identified solutions for customers experiencing credit issues by giving sound advice and/or explaining benefits of cash-out refinances to their cash flow
- Managed a 60+ pipeline to track and log status of loans
Mortgage Loan Officer
TRUIST
02.2015 - 09.2019
- As Junior Loan Officer, assisted Senior MLO with 25+ loan pipeline
- Followed up with clients whose loan process had stalled due to inadequate documentation or other issues
- Reached out to third parties as needed such as appraisers and title companies to ensure smooth client experience
- Promoted to Mortgage Loan Officer and worked with Truist's Wealth Team and its high value clients
Branch Manager & Vice President
J.P. Morgan Chase & Company
04.2012 - 02.2015
- Completed Chase's Branch Management program with high recommendations from District Manager and all mentors
- Managed multiple branches as needed
- Increased balance growth of $2MM at one location in one month
- Collaborated with District Managers to identify opportunities to improve struggling client experience scores in branches
- Areas of opportunities were assessed through observation of employee interactions with clients, in addition to asking clients for honest feedback to report back to District Managers
- Customer satisfaction scores improved district-wide by following quarter.
Branch Manager 4 & Vice President
Wells Fargo Bank & Company
12.2001 - 11.2011
- Managed multiple bank branches ranging from eight (8) employees at small locations to the largest location with thirty (30) employees when managing Dallas's largest and highest transaction branch in the market to include Human Resource concerns and staffing matters, in addition to handling complex customer escalations
- Exceeded sales goals through coaching branch team from 2003 to 2011
- Location had two bankers in 2003 and due to reaching out to growing Hispanic Community number of bankers was increased to eight to meet increasing household demand
- Participated in facilitation of group interviews for Tellers, Personal Bankers, Assistant Managers, Business Specialists, and Teller Manager positions, as needed, to support Dallas market and branch location
Education
Bachelor of Arts - ENGLISH & HISTORY
Texas Tech University
Lubbock, TXSkills
- Problem Solving
- Relationship Building
- Loan File Review
- Encompass Software
- Automated Underwriting System (AUS)
- Salesforce
Certification
NMLS #629242 licensed in Texas, Kentucky, Minnesota, North Carolina, & Rhode Island.
Timeline
Mortgage Loan Officer
Supreme Lending
04.2022 - Current
Mortgage Loan Originator
Homepoint
06.2020 - 04.2022
Mortgage Loan Officer
PennyMac Loan Services
11.2019 - 06.2020
Mortgage Loan Officer
TRUIST
02.2015 - 09.2019
Branch Manager & Vice President
J.P. Morgan Chase & Company
04.2012 - 02.2015
Branch Manager 4 & Vice President
Wells Fargo Bank & Company
12.2001 - 11.2011
Bachelor of Arts - ENGLISH & HISTORY
Texas Tech University
NMLS #629242 licensed in Texas, Kentucky, Minnesota, North Carolina, & Rhode Island.
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