Justin Rei Tolentino
San Mateo
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Toyota101
Redwood City, CA
08.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Documented and scoped actions taken to resolve issues after service calls.
- Updated databases with new and modified customer data.
Service Technician
Putnam Lexus
Redwood City, CA
09.2017 - 08.2022
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Maintained certifications and completed training on systems and components.
- Reconditioned and repaired machine systems and components to return to operation.
- Diagnosed problems and determined solutions for various customer issues.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Examined previously completed work for accuracy.
Return Agent
Enterprise Rent-A-Car
South San Francisco, CA
03.2016 - 11.2017
- Collected money, provided change and recorded transactions on receipts.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated records of returned items in computer database or physical filing system.
- Trained new employees on return processes and related tasks.
Cashier
Paris Baguette America
South San Francisco, CA
06.2015 - 09.2016
- Answered customer inquiries regarding store policies and procedures.
- Collected payments and provided accurate change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Westmoor High School
Daly City, CA05-2014
Skills
- Data Entry
- Customer Service
- Documentation and Reporting
- Quality Control
Affiliations
- Tennis
- Golf
- Basketball
- Swimming
Certification
- Lexus Certified Mechanic
Timeline
Service Advisor
Toyota101
08.2022 - Current
Service Technician
Putnam Lexus
09.2017 - 08.2022
Return Agent
Enterprise Rent-A-Car
03.2016 - 11.2017
Cashier
Paris Baguette America
06.2015 - 09.2016
High School Diploma -
Westmoor High School
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