Summary
Overview
Work History
Education
Skills
Details
Personal Information
Timeline
Generic

JUSTISE BOBO

Charlotte,NC

Summary

Highly motivated and experienced Customer Service Associate with a proven track record of success in various retail roles. Skilled in multitasking, active listening, and interpersonal communication. Possess strong time management skills and the ability to handle high-pressure situations with ease. Adept at problem-solving and providing exceptional customer service. Experienced in working as part of a team and adapt well to new environments. Committed to delivering outstanding results and exceeding customer expectations. Holds a 'Bachelor's degree in Science and ongoing education at Winthrop University. Proficient in Microsoft Office and computer skills. Seeking a position as a Customer Service Associate to utilize my skills and contribute to the success of the organization.

Overview

6
6
years of professional experience

Work History

Sales Associate

Footaction USA
03.2018 - 09.2018
  • Utilized market research and analytics to identify key trends and suggest strategies for improving sales
  • Provided excellent customer service, resulting in a %D increase in customer satisfaction ratings
  • Developed strong customer relationships that resulted in a %D increase in repeat business.

Brand Associate

American Eagle
11.2020 - 09.2021
  • Provided exceptional customer service and contributed to a positive shopping experience for customers
  • Assisted customers in finding the perfect clothing items and accessories, answered their questions, and ensured a clean and organized store environment
  • Processed transactions accurately and efficiently.

Cashier

Lowe's Home Improvement
06.2022 - 01.2023
  • Provided efficient and friendly customer service at the checkout counter
  • Handled cash transactions, processed payments, and provided assistance to customers with their purchases
  • Maintained a clean and organized checkout area and resolved any customer issues or concerns.

Package Handler

FedEx Ground
04.2023 - 04.2024
  • Responsible for sorting and moving packages in a fast-paced warehouse environment
  • Ensured that packages are loaded and unloaded correctly, maintained accurate records, and followed safety protocols
  • Contributed to the efficient and timely delivery of packages to customers.

Customer Service Representative Agent

Comporium
04.2024 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Education

Bachelor's of Science -

Winthrop University

Skills

  • Customer Service
  • Active Listening
  • Interpersonal Communication
  • Time Management
  • Problem-Solving
  • Teamwork
  • Adaptability
  • Sales
  • Cash Handling
  • Microsoft Office

Details

ADDRESS, Charlotte, 28273, 743-219-8490, b.justise@gmail.com

Personal Information

Title: CUSTOMER SERVICE ASSOCIATE

Timeline

Customer Service Representative Agent

Comporium
04.2024 - Current

Package Handler

FedEx Ground
04.2023 - 04.2024

Cashier

Lowe's Home Improvement
06.2022 - 01.2023

Brand Associate

American Eagle
11.2020 - 09.2021

Sales Associate

Footaction USA
03.2018 - 09.2018

Bachelor's of Science -

Winthrop University
JUSTISE BOBO