Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telemarketing Representative
Altice Dominicana
Distrito Nacional
09.2013 - 03.2020
Sales Representative for Telecommunications Services
Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Data Analyst Operations
Altice Dominicana
Distrito Nacional
04.2020 - 08.2024
Working as a data analyst, I create statistical reports on sales channels for 38 stores, plus a telemarketing sales channel, at Altice Dominicana.
Produced monthly reports using advanced Excel spreadsheet functions.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Utilized data visualization tools to effectively communicate business insights.
I was responsible for the statistics and efficiency of channel operations in various related areas.
My duties also include analyzing store schedules to identify peak customer times and recommending personnel adjustments.
A key responsibility is developing PowerPoint presentations for management on channel performance and goal attainment. I also automate and improve Excel documents and templates for various channels to streamline reporting and reduce errors.