Justyn Ayala Torres
silver spring,MD
Summary
Dynamic sales and management professional with a proven track record at Advance Auto Parts, enhancing customer satisfaction and sales by 9% through expert guidance and tailored solutions. Skilled in customer service, relationship building, and store operations. Demonstrates exceptional work ethic, integrity, and team management abilities, ensuring high levels of customer loyalty and operational efficiency.
Overview
8
8
years of professional experience
Work History
Salesperson
Advance Auto Parts
03.2024 - 10.2024
- Assisted customers in selecting auto parts, resulting in a 9% increase in monthly sales through targeted recommendations.
- Provided expert guidance to customers on basic vehicle maintenance and repair, including battery replacement and other minor service needs.
- Delivered expert product knowledge, ensuring a 95% customer satisfaction rating.
- Built strong customer loyalty by tailoring solutions to individual needs.
- Assisted customers with vehicle diagnostics, identifying potential issues, and recommending appropriate parts and solutions.
Key Holder Manager
Citgo Petroleum
11.2022 - 02.2024
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
- Managed daily store operations including opening and closing procedures, and inventory control.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
McDonald's
02.2017 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate Degree of Psychology - Developmental Psychology
Montgomery College
Rockville, MD09-2023
High School Diploma -
Northwood High School
919 University Blvd W, Sivler Spring, MD06-2020
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Store operations
- Team management
- Task delegation
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Salesperson
Advance Auto Parts
03.2024 - 10.2024
Key Holder Manager
Citgo Petroleum
11.2022 - 02.2024
Cashier
McDonald's
02.2017 - 04.2019
Associate Degree of Psychology - Developmental Psychology
Montgomery College
High School Diploma -
Northwood High School
Similar Profiles
Mohammed Aliuddin AhmedMohammed Aliuddin Ahmed
Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)
Tyler WrightTyler Wright
NA at Mobile Parts Professional, Advance Auto PartsNA at Mobile Parts Professional, Advance Auto Parts
DANIEL CUNNINGHAMDANIEL CUNNINGHAM
Parts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part InternationalParts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part International