Juventina Murillo-Castillo
Tulsa,OK
Summary
Dedicated front desk receptionist with strong customer service skills, ensuring positive guest experiences. Proficient in problem-solving and time management, enhancing operational efficiency and guest satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Oakview Hospitality LLC\ Tulsa Square Inn
Tulsa, OK
10.2025 - Current
- Greeted guests, ensuring a welcoming and friendly atmosphere.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Scheduled appointments, coordinating availability for staff and clients.
- Maintained accurate records of guest check-ins and check-outs.
- Greeted guests warmly, ensuring a positive first impression upon arrival.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Answered phone inquiries, providing information about hotel services and amenities.
- Assisted in resolving guest complaints promptly, maintaining high service standards.
- Maintained accurate room inventory and booking records using hotel management software.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
- Processed payments and handled cash transactions with precision and integrity.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Assistant Foreman
Capp Construction
Jay, OK
08.2020 - 06.2025
- Coordinated daily operations and workflow among construction teams to enhance project efficiency.
- Assisted in implementing safety protocols to ensure compliance with industry standards.
- Provided training and mentorship to new team members, fostering skill development and teamwork.
- Monitored project progress, identifying issues and suggesting improvements for timely completion.
- Collaborated with project managers to streamline communication between stakeholders and crew members.
- Conducted regular inspections of tools and equipment to maintain safety and operational readiness.
- Led initiatives for quality control, improving overall project outcomes through attention to detail.
- Enhanced team productivity by implementing efficient work processes and coordinating tasks among crew members.
- Assisted in reducing project timelines through proactive supervision and clear communication with workers.
- Maintained high-quality work standards by providing thorough training and consistent feedback to crew members.
- Improved worksite safety by enforcing strict adherence to safety protocols and conducting regular inspections.
- Performed risk assessments before starting new projects to identify potential hazards that could impact worker safety or project success.
- Implemented innovative construction techniques that increased efficiency without compromising quality or safety standards.
- Collaborated with other department heads for smooth project execution and teamwork across departments.
- Coordinated daily progress meetings with foreman, reporting updates on work status and discussing potential challenges or delays in project timelines.
- Fostered strong relationships with clients, addressing concerns promptly to maintain customer satisfaction.
- Oversaw equipment maintenance schedules, ensuring optimal performance throughout projects.
- Resolved conflicts among crew members, promoting a positive working environment for all team members.
- Managed inventory of tools, supplies, and equipment necessary for job site operations while keeping within budget constraints.
- Streamlined workflow, delegating tasks according to the strengths and skills of each team member.
- Maintained a clean worksite by organizing tools/materials storage areas and disposing waste properly during and after the completion of each day''s work.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Inspected completed work to verify quality standards and compliance with criteria.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Sourced suppliers and purchased necessary materials for work.
- Supervised training of new construction and extraction workers on safety practices and procedures.
Sales Associate
True Wireless \Terra Com
Oklahoma City, OK
02.2015 - 03.2025
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Collaborated with team members to create a positive store environment and improve sales performance.
- Trained new associates on product knowledge, sales techniques, and customer engagement strategies.
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate billing and inventory management.
- Engaged with customers to build rapport and loyalty.
Warehouse Packer
Macys Fullfillment Center
Tulsa, OK
07.2020 - 08.2020
- Operated packaging machinery to efficiently prepare products for shipment.
- Ensured compliance with safety regulations during packing operations.
- Assisted in training new team members on packing procedures and safety protocols.
- Conducted quality checks on packaged items to maintain product standards.
- Streamlined packing processes, reducing time spent per order without sacrificing accuracy.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
Front Desk Receptionist\house Keeper
Scottish Inns And Suites
Clinton, OK
10.2018 - 01.2019
- Managed guest check-in and check-out processes efficiently.
- Utilized reservation systems to confirm bookings and handle inquiries.
- Provided exceptional customer service, addressing guest needs promptly.
- Coordinated housekeeping and maintenance requests for optimal room readiness.
- Assisted in training new staff on front desk operations and procedures.
- Implemented workflow improvements, enhancing front desk efficiency and guest satisfaction.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints with professionalism, ensuring positive experiences.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Cleaned and sanitized guest rooms, ensuring compliance with health and safety standards.
- Managed laundry services, operating industrial washers and dryers efficiently.
- Organized cleaning supplies and equipment, maintaining stock levels for operational readiness.
- Trained new staff on cleaning protocols and safety procedures, enhancing team performance.
- Implemented improved cleaning techniques that reduced time spent on routine tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Head of Housekeeping Services
Americas Best Value Inn & Suites
Weatherford, OK
01.2016 - 10.2018
- Led team to maintain high cleanliness standards across all guest rooms and common areas.
- Developed and implemented training programs for housekeeping staff to enhance service quality.
- Streamlined inventory management processes for cleaning supplies, reducing waste and costs.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Collaborated with management to develop strategies for improving guest satisfaction scores related to cleanliness.
- Oversaw scheduling and staffing of housekeeping personnel, optimizing workforce efficiency.
- Resolved guest complaints promptly, ensuring positive experiences related to housekeeping services.
- Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
- Collaborated with maintenance teams to address repair issues in a timely manner, ensuring minimal disruption to guests'' stays.
- Maintained a safe working environment through rigorous adherence to OSHA regulations and industry best practices.
- Established strong relationships with other department heads to coordinate efforts for seamless hotel operations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
High School Diploma -
Western Area Vo-tech
Burns Flat, OK05-1996
High School Diploma -
Arapaho School
Arapaho, OK05-1994
Certificate - CMA CNA
Western Area Vo-tech
Burns Flat, OK05-1994
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Sensitive information handling
- Issue handling
- Guest relations
- Document management
- Conflict management
- Mail sorting
- Mail handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Oakview Hospitality LLC\ Tulsa Square Inn
10.2025 - Current
Assistant Foreman
Capp Construction
08.2020 - 06.2025
Warehouse Packer
Macys Fullfillment Center
07.2020 - 08.2020
Front Desk Receptionist\house Keeper
Scottish Inns And Suites
10.2018 - 01.2019
Head of Housekeeping Services
Americas Best Value Inn & Suites
01.2016 - 10.2018
Sales Associate
True Wireless \Terra Com
02.2015 - 03.2025
High School Diploma -
Western Area Vo-tech
High School Diploma -
Arapaho School
Certificate - CMA CNA
Western Area Vo-tech