John Gonzales
Weatherford,TX
Summary
Proven leader and dedicated team player with a track record of enhancing customer satisfaction and streamlining operations at Brinker International, seeking career change. Excels in task prioritization and exceptional customer service, boosting team productivity by cross-training and resolving disputes swiftly. Cultivates lasting customer relationships through meticulous attention to guest engagement and service quality.
Overview
5
5
years of professional experience
Work History
Server
Drakes Yoke
02.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with hundreds of customers weekly.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Manager
Brinker International
06.2022 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Managed and motivated over 80 employees at 3 locations to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Server
Brinker International
04.2020 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Penn Foster
06-2019
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Team collaboration
- Inventory management
- Memory retention
- Order management
- Supply restocking
Timeline
Server
Drakes Yoke
02.2024 - Current
Manager
Brinker International
06.2022 - 12.2023
Server
Brinker International
04.2020 - 06.2022
High School Diploma -
Penn Foster
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