Hi, I’m
Julio Villalon Lopez
San Antonio,Texas
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
years of professional experience
Work History
Red McCombs Toyota
Sales Professional
03.2022 - Current
Job overview
- Generated leads through cold-calling, networking, email campaigns.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Provided detailed product information to customers and answered inquiries in a timely manner.
- Negotiated pricing contracts with clients for optimal profitability.
- Prepared presentations and conducted demos of products or services for potential buyers.
- Utilized CRM software to track customer interactions and monitor progress toward goals.
- Resolved customer complaints promptly and professionally.
- Participated in training sessions on new products or trends in the industry.
- Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
Thomas J Henry Law Firm
Accounting Assistant
11.2021 - 03.2022
Job overview
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Maintained process documentation for financial department operations.
- Evaluated expense reports for accuracy and adherence to company policies.
- Coordinated timely payments from vendors, clients and account holders.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Expedited invoice processing with effective communication between internal departments and external vendors.
H-E-B
Business Center Representative
01.2019 - 03.2022
Job overview
- As a checker, I properly communicate with the customer and efficiently handle (cash, check, card, etc.) to complete the process of a transaction
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Enhanced customer satisfaction by providing professional and timely assistance with business center services.
- Delivered exceptional customer service by addressing client inquiries promptly and accurately.
- Troubleshot technical issues for clients, quickly resolving problems and minimizing downtime.
- Trained new employees on business center procedures and best practices, fostering a knowledgeable workforce capable of delivering excellent service.
Education
The University of Texas At San AntonioSan Antonio, TX
BBA from Accounting And Finance
San Antonio CollegeSan Antonio, TX
Associate of Arts from Business Administration
12.2021
Thomas A. Edison High SchoolSan Antonio, Texas
High School Diploma
06.2016
University Overview
GPA: 3.4, -level courses and receiving a perfect score on the AP Spanish
state exam. Participated in the soccer program and won a district title. I was personally invited to join the Business
Management course and ran the school store throughout senior year.
Skills
- Sales and Marketing Strategies
- Lead Generation
- Negotiation Tactics
- Complaint Resolution
- Account Updating
- Call Management
- Interpersonal Communication
- Customer Service
- Data Entry
Accomplishments
- Bob Brandt Customer Service Award (H-E-B)
- Master Level Certified Toyota product specialist (2 years)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Professional
Red McCombs Toyota
03.2022 - Current
Accounting Assistant
Thomas J Henry Law Firm
11.2021 - 03.2022
Business Center Representative
H-E-B
01.2019 - 03.2022
The University of Texas At San Antonio
BBA from Accounting And Finance
San Antonio College
Associate of Arts from Business Administration
Thomas A. Edison High School
High School Diploma
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